Service Engineer (Medical Devices) / Japanese MNC

JAC Recruitment; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a Service Engineer to provide technical support for medical devices. Responsibilities include preventive maintenance, equipment troubleshooting, and assisting sales in events. Candidates should have experience in healthcare or engineering fields and familiarity with relevant technical standards. A strong customer relationship focus is essential in this role.

Qualifications

• Minimum of 2 years’ experience in Healthcare or Engineering fields.
• Familiarity with DICOM standards.
• Solid foundation in Electrical and Mechanical Engineering principles.

Responsibilities

• Provide customer support via phone during office hours.
• Conduct preventive maintenance on medical equipment.
• Assist in organizing workshops, events, and seminars.

Skills

Customer Support

Technical Troubleshooting

Preventive Maintenance

Customer Relationship Management

Technical Support

Tools

DICOM standards

RIS

PACS

Windows Server

Job description

Service Engineer (Medical Devices) // Japanese MNC

Respond to daily service requests, equipment breakdowns, and provide technical support to the marketing team.

Conduct preventive maintenance on medical equipment under maintenance contracts.

Assist the Sales team in organizing and supporting workshops, events, surgical procedures, seminars, and exhibitions.

Attend to breakdown calls and perform preventive maintenance for medical equipment, including General X-ray, Portable X-ray, Laser Printers, Digital Mammography, and Digital Fluoroscopy systems.

Diagnose and resolve complex start-up issues.

Research, evaluate, and recommend system upgrades and service contracts tailored to customer needs.

Build and maintain strong customer relationships to support future business opportunities.

Troubleshoot implementation issues and provide training on equipment features to customers.

Job Responsibilities

• Provide customer support via phone during office hours.
• Respond to daily service requests, equipment breakdowns, and provide technical support to the marketing team.
• Conduct preventive maintenance on medical equipment under maintenance contracts.
• Assist the Sales team in organizing and supporting workshops, events, surgical procedures, seminars, and exhibitions.
• Attend to breakdown calls and perform preventive maintenance for medical equipment, including General X-ray, Portable X-ray, Laser Printers, Digital Mammography, and Digital Fluoroscopy systems.
• Diagnose and resolve complex start-up issues.
• Research, evaluate, and recommend system upgrades and service contracts tailored to customer needs.
• Build and maintain strong customer relationships to support future business opportunities.
• Troubleshoot implementation issues and provide training on equipment features to customers.

Job Requirements

• Minimum of 2 years’ experience in Healthcare, Biomedical Engineering, Electrical, Electronic, or Mechanical Engineering fields.
• Familiarity with DICOM standards (Digital Imaging and Communication in Medicine – ISO 12052).
• Understanding of standards for electronic health information exchange and integration.
• Knowledge of RIS (Radiology Information Systems) and PACS (Picture Archiving and Communication Systems).
• Proficiency in installing, configuring, and managing basic server infrastructure, networking, and Windows/Windows Server operating systems.
• Solid foundation in Electrical, Electronics, and Mechanical Engineering principles.

Interested candidates who wish to apply for the above positions, please click "Apply now"

We regret that only shortlisted candidates will be notified.