Service Engineer (Chillers)

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading consultancy firm in Singapore is seeking a dedicated professional to handle customer enquiries and technical issues. The ideal candidate has a diploma or degree in Mechanical Engineering and over 5 years of experience in air-conditioning or HVAC systems. Strong communication, analytical, and interpersonal skills are essential for this role, which also involves providing guidance to service teams and ensuring operational efficiency.

Qualifications

• 5+ years of technical experience in air-conditioning, chillers, ACMV, or HVAC systems.
• Resourceful with strong analytical and interpersonal skills.
• Possess Class 3 driving license is advantageous.

Responsibilities

• Attend to customer enquiries and complaints.
• Provide technical assistance to teams and sub-contractors.
• Update service information system and follow up paperwork.

Skills

Technical problem-solving

Customer service

Analytical skills

Interpersonal skills

Leadership

Multi-tasking

Communication

Education

Diploma/Degree in Mechanical Engineering

Job description

Job Description:

• Attend to customer enquiries and complaints, including on-site calls

• Recommend preventive measures and provide prompt and effective resolution to technical problems

• Assuage dissatisfied customers with prompt resolutions for any product or service issues

• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors

• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses

• Update Service information system and follow up with all necessary paperwork diligently, timely and accurately for smooth operation of the department

Job Requirements:

• Diploma/Degree in Mechanical Engineering

• Minimum 5 years of technical experience with knowledge in air-conditioning, chillers, ACMV or HVAC systems.

• Resourceful with good analytical and interpersonal skills

• Strong communication skills

• Good team player with ability to lead and multi-task

• Possess Class 3 driving license will be an added advantage

Working hours:

Mon to Fri, 8am to 5:30pm