Service Engineer

ESCO MICRO PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading life sciences technology company in Singapore seeks a SERVICE ENGINEER to provide field service support, install equipment, and ensure high customer satisfaction. The ideal candidate possesses a Diploma or Degree in Engineering and has strong analytical and problem-solving skills, as well as good command of spoken and written English. Willingness to travel and a valid class 3/3A driving license are required.

Qualifications

• At least one year working experience in equipment repair and troubleshooting.
• Possess class 3/3A driving license.
• Willing to travel locally and abroad.

Responsibilities

• Field service support for Esco products.
• Handle all breakdown calls with focus on first time fix rate.
• Ensure high level of customer satisfaction.
• Prepare field service reports and related documentation.
• Perform troubleshooting and commissioning of units.

Skills

Interpersonal skills

Analytical skills

Problem-solving skills

Communication (English)

Education

Diploma or Degree in Engineering

Job description

Esco Lifesciences Group provides enabling technologies, products and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products and talent across the world, with global operations spanning the US, Europe and Asia.

SERVICE ENGINEER

Main Duties

The ideal candidate will be involved with equipment installation, after‑sales services such as calibration, certification and preventive maintenance as well as preparing service documentation and reports. Candidate must have strong interpersonal skills, independent, responsible and able to work under pressure in a fast‑paced environment.

Responsibilities

• Field service support for Esco products
• Handle all breakdown calls in the earliest response time with focus on first time fix rate
• Ensure high level of customer satisfaction and effectively manage customer expectations
• Prepare field service reports and related documentation.
• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
• Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.
• Perform troubleshooting, commissioning, certification of units promoted
• Provides effective teamwork, building a strong relationship with customer contacts
• Carry out hands‑on training for field service organizations internationally when needed
• Do upselling of company services and products to clients

The Ideal Candidate Would Possess

• Diploma or Degree in Engineering
• With at least one (1) year working experience in equipment repair and troubleshooting
• Good command of spoken and written English
• Good analytical and problem‑solving skills
• Willing to travel locally and abroad
• Posesses class 3/3A driving licence