Service Engineer

POLYTRON.AI PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A cutting-edge technology company in Singapore is seeking a candidate to oversee service workflow and deliver technical support for security systems. The ideal candidate will travel to client sites, have hands-on experience with security systems, and possess excellent problem-solving and communication skills. This role offers an opportunity to make a significant impact while working on innovative AI-powered technologies.

Qualifications

• Regular travel to client sites for service delivery is required.
• Technologically savvy with hardware and software.
• Experience in security system configuration is advantageous.

Responsibilities

• Oversee service and project workflow.
• Manage day-to-day client interactions.
• Provide technical support for enterprise products.
• Collaborate with teams to resolve technical problems.
• Promote solutions through formal proposals.

Skills

Hands-on experience with security systems

Excellent problem-solving skills

Strong verbal and written communication skills

Customer service and business-oriented

Good knowledge of business network systems

Experience in handling technical issues

Job description

Join Us at POLYTRON.AI – Where Extraordinary Happens!

Are you driven by ambition and the desire to achieve greatness? We're seeking passionate individuals who are ready to make an impact.

About Us:

POLYTRON.AI, a subsidiary of VIZZIO, leads the way in AI-powered LIVE 3D™ camera technology with a patented special-purpose embedded chip that generates "360 3D Video," creating real-time virtual spaces. This is accomplished by merging multiple video feeds from Polytron.AI cameras using an advanced fusion technique, resulting in a unified 3D scene reconstruction. Our cutting-edge POLYTRON LIVE 3D™ cameras are designed to revolutionize real-time 3D technology, enabling live virtual tours and driving significant advancements across various industries. By leveraging advanced AI and 3D mapping and video fusion techniques, our solutions create immersive, interactive virtual environments in real time, transforming industries such as real estate, tourism, education, and entertainment. Our goal is to push the boundaries of real-time 3D visualization, offering innovative tools that enhance user experience and operational efficiency.

Job Description:

• Oversee the entire service and project workflow.
• Serve as the primary contact for client representatives on all service and maintenance-related issues.
• Liaise with internal stakeholders to ensure resource delivery and work scope align with customer requirements.
• Prepare service scopes, develop service plans, define resource loading and skill requirements, and track milestones and metrics.
• Manage day-to-day client interactions and set expectations for optimal results.
• Continuously seek and leverage opportunities to enhance customer satisfaction and deepen client relationships.
• Maintain a comprehensive knowledge base of each client’s business, organization, and objectives.
• Manage multiple operational aspects of the team effectively.
• Ensure smooth progress and timely delivery and completion of project and maintenance commitments to clients.
• Perform a wide range of technical and non-technical tasks.
• Design competitive product solutions and ensure their feasibility.
• Provide technical support, including a full range of enterprise products, network technical solutions, and proposal highlights.
• Handle client inquiries and technical issues.
• Collaborate with the team and other departments to identify, troubleshoot, and resolve technical problems.
• Conduct new product testing.
• Promote solutions and deliver formal technical proposals and presentations to clients.
• Complete other tasks assigned by leaders and management.

Job Requirements:

• Regular travel to client sites for service delivery, equipment setup, and technical support is required.
• Hands-on experience with security systems, such as Integrated Security Management System and CCTV systems, is essential.
• Experience in security system configuration, application programming, and integration with third-party systems is advantageous.
• Technologically savvy with both hardware and software.
• Excellent problem-solving skills.
• Strong verbal and written communication skills.
• Customer service and business-oriented with good initiative and adaptability.
• Good knowledge of business network systems, including gateways, switches, routers, IP CCTV, and other networking-related products.
• Experience in handling and troubleshooting technical issues.