Service Engineer

RECRUIT LYNC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering company in Singapore is looking for a Service Operations Manager to oversee the daily service and maintenance of elevator and escalator systems. The ideal candidate will have a Diploma/Degree in a relevant engineering field and 3-5 years of experience in the industry. Strong leadership, customer service skills, and willingness to travel are essential. This position offers a competitive monthly salary and allowances.

Qualifications

• 3-5 years of experience in the lift and escalator industry.
• In-depth knowledge of maintenance procedures.
• Willing to travel to multiple locations.

Responsibilities

• Oversee daily service operations and maintenance activities.
• Monitor service performance and reduce call-back rates.
• Respond to customer feedback with site inspections.
• Ensure service compliance with safety and quality protocols.
• Conduct cost analysis for operational efficiency.
• Collaborate with Sales to identify repair opportunities.
• Lead service teams through performance reviews.
• Foster communication with clients and service providers.
• Support continuous improvement initiatives.

Skills

Knowledge of lift and escalator systems

Customer service

Team leadership

Analytical skills

Education

Diploma/Degree in Mechanical, Electrical, Electronics, or Mechatronic Engineering

Job description

• Work Location: Various location within Mainland Singapore
• Office Location: Kaki Bukit, Singapore
• Working Hours: Mon – Fri 8.45am – 5.30pm
• Monthly Salary: up to $4400 + Allowance + AWS + Variable Bonus (VB)

Company Overview

The Company is a global leader in the design, installation, testing, and maintenance of elevators and escalators since the 1930s. The company is renowned for its engineering excellence and innovations — including the world’s first spiral escalator and super high-speed elevator. With a strong focus on safety, reliability, and customer satisfaction, the company continues to deliver world-class vertical transportation solutions across Singapore and beyond.

Responsibilities

• Oversee daily service operations and maintenance activities for elevator and escalator systems to ensure smooth functionality and customer satisfaction.
• Monitor service performance, proactively reduce call-back rates, and address recurring issues through preventive and corrective actions.
• Respond to customer feedback and complaints with timely follow-ups and site inspections to uphold service quality standards.
• Ensure all service activities comply with company safety, environmental, and quality protocols.
• Conduct cost analysis to track labor and parts usage, aligning operational efficiency with profit targets.
• Collaborate with Sales teams to identify opportunities for equipment repairs, upgrades, and value-added services.
• Lead and motivate service teams through performance reviews, coaching, and continuous development.
• Foster strong communication and working relationships with internal departments, clients, and external service providers.
• Contribute to ad hoc tasks and support continuous improvement initiatives to optimize service delivery and operational processes.

Requirements

• Diploma/Degree or equivalent in Mechanical, Electrical, Electronics, or Mechatronic Engineering which is recognized by relevant authority
• Minimum 3-5 years of relevant experience in the lift and escalator industry
• In-depth knowledge of lift and escalator systems, including their technology and maintenance procedures.
• Flexible and willing to travel to multiple customer locations as part of service operations.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678