Service Desk Agent (Urgent Hiring)

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A prominent IT services company in Singapore is seeking an IT Helpdesk Support to provide first call resolution for IT incidents via phone and email. Ideal candidates should have a diploma in IT, at least one year of experience in helpdesk support, and strong troubleshooting, communication, and problem-solving skills. Shift rotations are required to deliver exceptional customer service.

Qualifications

• Min. 1 year IT helpdesk / desktop support experience.
• Strong communication and problem-solving skills.
• Willing and able to work on shift rotations.

Responsibilities

• Provide first call resolution via phone/email for IT incidents.
• Troubleshoot and escalates issues to L2 engineers when needed.
• Track cases, update customers and ensure closure within SLA.
• Assist with Active Directory password resets and MS Outlook support.

Skills

Troubleshooting

Communication skills

Problem-solving skills

Education

Diploma in IT or related fields

Tools

Windows OS

MS Outlook

Active Directory

Job description

Provide first call resolution via phone/email for IT incidents.

Troubleshoot and escalates issues to L2 engineers when needed.

Track cases, update customers and ensure closure within SLA.

Assist with Active Directory password resets and MS Outlook support.

Deliver a great customer experience every time.

Requirements

• Diploma in IT or related fields.
• Min. 1 year IT helpdesk / desktop support experience.
• Knowledge of Windows OS, MS Outlook, Active Directory.
• Strong communication and problem-solving skills.
• Willing and able to work on shift rotations.

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