Service Desk Agent

Masters Career Consultancy Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading consultancy firm in Singapore is looking for an IT support professional to provide first-level technical support. The candidate should have at least 6 months of experience in an IT service desk environment, strong communication skills, and a capacity for problem-solving. Working hours include Monday to Friday and occasionally on Saturdays. Competitive salary offered up to $2800.

Qualifications

• Minimum 6 months of experience in IT service desk environment.
• Possess good written and oral skills in English.
• Demonstrate initiative and tactfulness.

Responsibilities

• Provide 1st Level Technical Support to users over phone and email.
• Escalate, track, and resolve all incident/service requests/problems.
• Cover onsite support as necessary.

Skills

Good communication skills

Good telephony skills

Problem solving skills

Interpersonal skills

Ability to work in team environment

Job description

Work Location

Educational Institute near Upp Changi MRT station

Working Hours

Monday to Friday (8.00 am to 6.00 pm) + 1 or 2 Saturdays (8.30 am to 1.00 pm) per month depending on rotation.

Salary

Up to $2800 (subject to qualification & relevant working experience)

Scope of Services

• Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emails
• Escalation, tracking and resolution of all incident/service requests/problems in a professional and timely manner
• May be required to cover onsite support as and when necessary.
• Any other administrations where required.

Requirements

• Preferably minimum 6 months of experience in IT service desk environment
• Possess good communication (written and oral) skills in English language.
• Good telephony skills.
• Good problem solving and interpersonal skills, self-awareness, self-control, and motivated in customer handling.
• Demonstrate initiative and tactfulness and willingness to serve.
• Able to apply knowledge with other people, especially in a crisis situation, work in team environment.