Service Designer, FM Digital Platform

Tap Growth ai; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Tap Growth ai is seeking a Service Designer to join the FM Digital Platform team in Singapore. You will design end-to-end journeys, map current and future workflows, and collaborate with AI engineers to create intuitive, productive experiences across digital touchpoints.

The role emphasizes stakeholder workshops, user research, and translating insights into MVPs and actionable requirements, with a strong focus on improving service delivery and operations.

Qualifications

• Experience in service design, user experience design, human-centred design or product design.
• Strong understanding of user research and design thinking methodologies.
• Experience facilitating workshops, stakeholder interviews and co-design sessions.
• Ability to develop journey maps, service blueprints, personas, process maps, wireframes and prototypes.

Responsibilities

• Plan and facilitate stakeholder engagement sessions, workshops and co-design activities.
• Conduct interviews, observations and contextual research to understand operational processes and user needs.
• Analyse existing workflows, pain points, workarounds and service gaps.
• Translate research findings into actionable insights and recommendations.
• Develop personas, journey maps and service blueprints to support decision-making.
• Design end-to-end user journeys across multiple applications and business processes.
• Develop future-state workflows, operating models and service concepts.
• Create wireframes, prototypes and experience concepts to validate ideas with users.
• Ensure consistency across digital touchpoints within the FX ecosystem.
• Design experiences that simplify operational tasks and improve productivity.
• Work closely with product managers to define user needs and prioritise opportunities.
• Translate business and operational requirements into user stories and functional requirements.
• Support backlog development and feature prioritisation activities.
• Help define MVPs, release scopes and user validation plans.
• Map and analyse current and future processes.
• Identify opportunities to streamline workflows and reduce manual effort.
• Collaborate with stakeholders to validate proposed process improvements.
• Work with AI engineers to identify opportunities for AI-assisted user experiences.

Skills

Journey maps

Service blueprints

Personas

Process maps

Wireframes

Prototypes

Tools

Figma

Miro

FigJam

Lucidchart

Job description

We're Hiring: Service Designer, FM Digital Platform!

We are looking for a skilled Service Designer to join our FM Digital Platform team. If you have a passion for designing seamless digital experiences and transforming facility management services, we want to hear from you! You will collaborate closely with stakeholders to understand user needs, map journeys, and deliver innovative solutions that drive business value.

Location:

Singapore, Singapore
Work from Office
Service Designer, FM Digital Platform

Key Responsibilities

Service Discovery & Research

Plan and facilitate stakeholder engagement sessions, workshopsand co-design activities.

Conduct interviews, observations and contextual research tounderstand operational processes and user needs.

Analyse existing workflows, pain points, workarounds andservice gaps.

Translate research findings into actionable insights andrecommendations.

Develop personas, journey maps and service blueprints tosupport decision-making.

Service & Experience Design

Design end-to-end user journeys across multiple applicationsand business processes.

Develop future-state workflows, operating models and serviceconcepts.

Create wireframes, prototypes and experience concepts tovalidate ideas with users.

Ensure consistency across digital touchpoints within the FXecosystem.

Design experiences that simplify operational tasks and improveproductivity.

Product & Requirements Definition

Work closely with product managers to define user needs andprioritise opportunities.

Translate business and operational requirements into userstories and functional requirements.

Support backlog development and feature prioritisationactivities.

Help define MVPs, release scopes and user validation plans.Ensure proposed solutions align with business goals andoperational realities.

Business Process Improvement

Map and analyse current ("as-is") and future("to-be") processes.

Identify opportunities to streamline workflows, reduce manualeffort and improve service delivery.

Support redesign of operational processes during applicationrevamps and migrations.

Collaborate with stakeholders to validate proposed processimprovements before implementation.

AI-Enabled Experience Design

Work with AI engineers to identify opportunities forAI-assisted user experiences.

Design conversational, search-based and AI-assisted workflows.

Contribute to the development of intelligent search, knowledgediscovery and productivity tools.

Ensure AI-enabled experiences remain intuitive, transparent anduser-centric.

User Validation & Delivery Support

Plan and facilitate concept testing, usability testing and useracceptance activities.

Gather and synthesise user feedback throughout the deliverylifecycle.

Work closely with software engineers to ensure designs areimplemented effectively.

Participate in Agile ceremonies, sprint planning and releasereviews.

Support change management and adoption activities whererequired.

Required Qualifications

Service Design & User Experience

Experience in service design, user experience design,human-centred design or product design.

Strong understanding of user research and design thinkingmethodologies.

Experience facilitating workshops, stakeholder interviews andco-design sessions.

Ability to develop:Journey mapsService blueprintsPersonasProcess mapsWireframes and prototypes

Business Process Design

Strong analytical and problem-solving skills.

Experience documenting and redesigning business processes.

Ability to translate user and operational requirements intoactionable product requirements.

Digital Product Delivery

Experience working in Agile product teams.

Ability to collaborate effectively with product managers,developers and business stakeholders.

Strong written and verbal communication skills.

Preferred Qualifications

Experience designing enterprise, government or operationalsystems.

Experience working on workflow, case management or operationalplatforms.

Familiarity with facilities management, smart estate or builtenvironment domains.

Experience using tools such as Figma, Miro, FigJam, Lucidchartor equivalent.

Familiarity with AI-enabled user experiences, enterprise searchor conversational interfaces.

Experience supporting digital transformation, applicationmodernisation or platform migration initiatives.