Service Designer

Accenture; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

A global consulting firm in Singapore is seeking a skilled service designer to lead discovery processes and mentor design teams. The ideal candidate has significant experience in service and user experience design, strong communication skills, and the ability to navigate complex challenges. This role requires a collaborative attitude and the capacity to deliver high-quality results in a team setting.

Qualifications

• Relevant experience in service design or related roles.
• Proven history of delivering results on time and within budget.
• Experience in running online and offline workshops.

Responsibilities

• Lead discovery to uncover root causes and user needs.
• Partner with design practices to refine frameworks.
• Represent the user perspective in discussions.
• Mentor designers and peers across teams.

Skills

Service design

User experience design

Design research

Communication skills

Tools

Service design tools

Job description

Responsibilities

As a service designer, you will apply service design and design research methods to help agencies understand the end-to-end user experience across systems, touchpoints, and stakeholders.

• Lead discovery to uncover root causes, user needs, and systemic barriers—ensuring problems are clearly framed before solutions are defined
• Partner with the GTO Design Practice to refine and scale design-led frameworks for discovery, problem definition, and co‑design
• Represent the user perspective in technical and product discussions to ensure solutions are meaningful and implementable
• Mentor designers and peers to grow design capability and embed upstream thinking across teams

You’ll thrive here if you

Enjoy making sense of complex, ambiguous challenges

Translate technical concepts into clear, human language

Focus on outcomes and long‑term value, not just deliverables

Influence through trust, clarity, and collaboration

Love working at the problem‑definition stage

Your experience

• Relevant experience in service design or related roles such as user experience design or design research
• Proven history of delivering results on time and within budget
• Experience in running online and offline workshops

Knowledge

• Knowledge of existing and emerging service design tools and methods

Tool

• Working knowledge of various service design tools and methodologies

Communication

• Strong communication skills, both written and oral, with the ability to present work to executives and large teams, articulate design rationales and defend design decisions

Attitude

• Collaborative team‑player with a can‑do attitude who is passionate about service design, creating human‑centered services

Working context

• Accustomed to working collaboratively with clients and cross‑functional team members through agile or waterfall process

Set yourself apart

• Experience producing user experience design deliverables such as screen flows, wireframes and prototypes
• Experience quantitative research methodologies and drawing insights from data
• Comfort with ambiguity yet unstoppable drive to create order out of chaos
• Ability to communicate with clients and partners about design methodologies and artefacts

Note: The Service Designer will collaborate closely with a Product Designer to lead a workstream, so the ideal candidate must be capable of working independently and taking ownership of deliverables.