Service Delivery Manager

Aim Recruit; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading recruitment agency in Singapore seeks an experienced Service Delivery Manager to oversee the delivery of IT services. The role involves managing operations, ensuring service performance, and maintaining client relationships. Candidates should have 3–5 years of IT service management experience, strong ITIL knowledge, and excellent leadership skills. Familiarity with platforms like ServiceNow and government projects is a plus.

Qualifications

• 3–5 years of IT service management experience required.
• Strong knowledge of ITIL practices essential.
• Excellent communication and leadership skills necessary.
• Certification or experience with platforms like ServiceNow is preferable.
• Experience in Government projects is a plus.

Responsibilities

• Manage daily operations across service desk and technical teams.
• Oversee major incident resolution.
• Coordinate service reviews.
• Ensure new services are transitioned effectively.
• Work closely with vendors to ensure commitments are met.

Skills

IT service management experience

Knowledge of ITIL practices

Communication skills

Leadership skills

Experience with ServiceNow

Job description

Our client is urgently seeking a Service Delivery Manager to oversee the delivery of IT services, ensure service performance meets agreed standards, and maintain strong client relationships through proactive service management.

Role Overview

The Service Delivery Manager (SDM) is a client-facing role responsible for ensuring that all contracted IT or managed services are delivered smoothly and meet agreed performance standards. The role focuses on maintaining strong client relationships, monitoring SLAs and KPIs, handling escalations, and leading continuous service improvement initiatives to ensure high service quality and customer satisfaction.

Key Responsibilities

• Managing daily operations across service desk and technical teams.
• Overseeing major incident resolution.
• Coordinating service reviews.
• Ensuring new services are transitioned effectively.
• Working closely with vendors to ensure they meet their commitments.

Requirements

• 3–5 years of IT service management experience.
• Strong knowledge of ITIL practices.
• Excellent communication and leadership skills.
• Preferably certifications or experience with platforms like ServiceNow.
• Experience dealing with Government projects is a plus.

Only shortlisted candidates will be notified.