Service Delivery Manager

Aim Recruit Consultancy Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A recruiting firm is seeking a Service Delivery Manager in Singapore to oversee IT service delivery. The role involves managing operations, ensuring service performance, and maintaining client relationships. Ideal candidates will have 3–5 years in IT service management, strong knowledge of ITIL practices, and excellent communication skills. Experience with ServiceNow and Government projects is a plus.

Qualifications

• 3–5 years of IT Service Management experience.
• Strong knowledge of ITIL practices.
• Excellent communication and leadership skills.

Responsibilities

• Manage daily operations across service desk and technical teams.
• Oversee major incident resolution.
• Coordinate service reviews.
• Ensure new services are transitioned effectively.
• Work closely with vendors to ensure commitments.

Skills

IT Service Management experience

Knowledge of ITIL practices

Excellent communication skills

Leadership skills

Experience with ServiceNow

Experience with Government projects

Job description

Our client is urgently seeking a Service Delivery Manager to oversee delivery of IT services, ensure service performance meets agreed standards, and maintain strong client relationships through proactive service management.

The Service Delivery Manager (SDM) is a client-facing role responsible for ensuring that all contracted IT or managed services are delivered smoothly and meet agreed performance standards. This role focuses on maintaining strong client relationships, monitoring SLAs and KPIs, handling escalations, and leading continuous service improvement initiatives to ensure high service quality and customer satisfaction.

Key responsibilities

• Managing daily operations across service desk and technical teams.
• Overseeing major incident resolution.
• Coordinating service reviews.
• Ensuring new services are transitioned effectively.
• Working closely with vendors to ensure they meet their commitments.

Requirements

• 3–5 years of IT Service Management experience.
• Strong knowledge of ITIL practices.
• Excellent communication and leadership skills.
• Preferably certifications or experience with platforms like ServiceNow.
• Experience in dealing with Government projects is a plus.

Only shortlisted candidates will be notified.