Service Delivery Director

Singapore Telecommunications Limited; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

Singapore Telecommunications Limited is seeking a senior leader to own end-to-end service delivery for core mobile and network services. You will guide multi-vendor deployments, governance, and performance, ensuring security, resilience and compliance.

The role requires 12–18 years in telco or large-scale infrastructure, with strong ITIL, governance and incident leadership capabilities, and excellent communication for engaging senior stakeholders.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems or related discipline.
• 12–18 years’ experience in telco, managed services, network operations or large-scale infrastructure delivery.
• Strong knowledge of ITIL/service management and cyber security controls.

Responsibilities

• Own end-to-end service delivery, governance, commercial performance and operational excellence for dedicated mobile core, wireless, WAN and RAN services.
• Lead deployment, transition-to-run and steady-state operations across multi-disciplinary internal teams, vendors and partners.
• Establish service governance covering milestones, quality gates, acceptance criteria, risk, issue, change and escalation management.
• Serve as the senior service interface for stakeholders, executive sponsors and internal leadership, including service reviews and major escalations.
• Ensure SLA, availability, resilience, security, audit and compliance obligations are met, while driving incident, problem, change, release, capacity, continuity and service improvement processes.
• Drive secure operating practices, vendor governance, budget tracking, operational efficiency, automation and people leadership across the service delivery organisation.

Skills

Executive communication

Stakeholder management

Vendor governance

Incident leadership

Automation platforms

Security operations

Education

Bachelor’s degree in Engineering/CS/IS

Tools

NMS

SIEM

SOAR

CMDB

Job description

At Singtel, webelieve in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an impact by:

• Own end-to-end service delivery, governance, commercial performance and operational excellence for dedicated mobile core, wireless, WAN and RAN services supporting the customer.
• Lead deployment, transition-to-run and steady-state operations across multi-disciplinary internal teams, vendors and partners.
• Establish service governance covering milestones, quality gates, acceptance criteria, risk, issue, change and escalation management.
• Serve as the senior service interface for stakeholders, executive sponsors and internal leadership, including service reviews and major escalations.
• Ensure SLA, availability, resilience, security, audit and compliance obligations are met, while driving incident, problem, change, release, capacity, continuity and service improvement processes.
• Drive secure operating practices, vendor governance, budget tracking, operational efficiency, automation and people leadership across the service delivery organisation.

Skills for Success:

• Bachelor’s degree in Engineering, Computer Science, Information Systems or related discipline.
• 12–18 years’ experience in telco, managed services, network operations or large-scale infrastructure delivery, including senior leadership of mission-critical, multi-vendor services in regulated or high-security environments. Strong background in mobile core, wireless, WAN, RAN, service assurance, build-to-run transition, senior stakeholder management, executive governance, service performance, budgets and vendor delivery.
• Strong knowledge of ITIL/service management, operational governance and major incident leadership.
• Working knowledge of secure network operations, cyber security controls, incident response and vulnerability management.
• Familiarity with ITSM, monitoring, NMS, SIEM, SOAR, CMDB, observability and automation platforms.
• PMP, PRINCE2, ITIL or equivalent project/service delivery certification.
• Executive presence with strong communication, influencing, negotiation and presentation skills; ability to operate under pressure in matrixed, multi-disciplinary and high-accountability environments; structured, commercially aware and outcome-focused with strong risk, issue and escalation discipline; customer-focused leadership style with ability to build trust with senior customer and internal stakeholders.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth.