Service Crew / Team Lead | Fulltime |Raffles City

Surrey Hills Holdings Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading Australian grocer in Singapore is seeking an individual to lead the service team and ensure excellent customer service. Responsibilities include managing daily operations, addressing guest feedback, and training junior staff. Ideal candidates are friendly with strong communication skills and a willingness to learn. Benefits include staff meals, discounts, and bonuses.

Benefits

Staff meal provided

Staff discount

Monthly sales incentives

Overtime pay

Variable Bonus

Medical & Dental benefits

Qualifications

• Willingness to learn and grow in a career.
• Experience in F&B or kitchen operations preferred but not required.

Responsibilities

• Lead and support the service team during daily operations.
• Deliver excellent customer service with professionalism and knowledge.
• Coordinate seating, reservations, and queue management.
• Train and guide junior staff on service standards.

Skills

Good communication skills

Customer-focused attitude

High willingness to learn

Job description

Overview

💓Surrey Hills Grocer is an expanding brand that aims to be the most authentic Australian destination grocer by bringing honest-to-good, fine, fresh products. Inspired by the harsh terrains of Australia, we strive to bring you the best produce and offer everyone a taste of warm Australian hospitality.💓

On top of the Australian cafe and restaurant concept, we also have Spanish, Taiwanese and Japanese restaurant concepts.

Benefits

• Staff meal provided
• Staff discount
• Monthly sales incentives
• Overtime pay
• Variable Bonus
• Medical & Dental benefits

Responsibilities

• Lead and support the service team during daily operations to ensure smooth workflow.
• Deliver excellent customer service with professionalism, warmth, and knowledge of the menu.
• Handle guest feedback and resolve issues promptly to ensure satisfaction.
• Coordinate seating, reservations, and queue management during peak hours.
• Train and guide junior service staff on SOPs, service standards, and product knowledge.
• Ensure cleanliness and upkeep of the dining area and service stations.
• Assist in cashiering duties and ensure accurate billing and payment handling.
• Work closely with the kitchen team to ensure seamless communication and timely food service.

Qualifications

• High willingness to learn
• Seeking career growth
• Good communication skills and a friendly, customer-focused attitude
• Previous experience in F&B or kitchen operations is preferred but not required as training will be provided

🫵 If you’re the right fit for our team, send your application here! 🫵
👋 We look forward to your application! 👋