Service Crew / Team Lead | Fulltime |Raffles City

Surrey Hills Holdings; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading Australian grocery brand in Singapore is seeking a Service Crew / Team Lead. You will lead the service team, ensuring excellent customer service and smooth operations. Responsibilities include staff training, guest feedback management, and collaboration with kitchens. A friendly attitude and willingness to learn are required. Previous experience is a plus, but training will be provided. This full-time position offers various staff benefits including meals and bonuses.

Benefits

Staff meal provided

Monthly sales incentives

Overtime pay

Variable Bonus

Medical & Dental benefits

Qualifications

• High willingness to learn.
• Good communication skills and a friendly, customer-focused attitude.
• Previous experience in F&B or kitchen operations is preferred but not required as training will be provided.

Responsibilities

• Lead and support the service team during daily operations.
• Deliver excellent customer service with professionalism.
• Handle guest feedback and resolve issues promptly.
• Coordinate seating and reservations during peak hours.
• Train and guide junior service staff on SOPs.
• Ensure cleanliness of the dining area and service stations.
• Assist in cashiering duties.
• Work closely with the kitchen team for timely food service.

Skills

Good communication skills

Customer-focused attitude

Willingness to learn

Job description

Service Crew / Team Lead | Fulltime |Raffles City

💓Surrey Hills Grocer is an expanding brand that aims to be the most authentic Australian destination grocer by bringing honest-to-good, fine, fresh products. Inspired by the harsh terrains of Australia, we strive to bring you the best produce and offer everyone a taste of warm Australian hospitality.💓

On top of the Australian cafe and restaurant concept, we also haveSpanish, Taiwanese and Japanese restaurant concepts.

Benefits :

Staff meal provided

Monthly sales incentives

Overtime pay

Variable Bonus

Medical & Dental benefits

🔪As part of the service crew, your job responsibilities includes 📑:

Lead and support the service team during daily operations to ensure smooth workflow.

Deliver excellent customer service with professionalism, warmth, and knowledge of the menu.

Handle guest feedback and resolve issues promptly to ensure satisfaction.

Coordinate seating, reservations, and queue management during peak hours.

Train and guide junior service staff on SOPs, service standards, and product knowledge.

Ensure cleanliness and upkeep of the dining area and service stations.

Assist in cashiering duties and ensure accurate billing and payment handling.

Work closely with the kitchen team to ensure seamless communication and timely food service.

Requirement

High willingness to learn

Good communication skills and a friendly, customer-focused attitude

Previous experience in F&B or kitchen operations is preferred but not required as training will be provided

🫵 If you’re the right fit for our team, send your application here! 🫵
👋 We look forward to your application! 👋