Service Crew Supervisor

MDESG PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading service company in Singapore is seeking a talented individual for a leadership role. The position involves guiding staff, ensuring compliance with standards, and maintaining high customer service levels. Responsibilities also include training team members, resolving conflicts, and overseeing daily operations. Ideal candidates should be skilled in leadership and customer service with knowledge of food hygiene standards.

Qualifications

• Strong leadership skills with the ability to guide and mentor a team.
• Excellent customer service skills to resolve issues and maintain satisfaction.
• Knowledge of food hygiene and safety standards.

Responsibilities

• Lead and support the service crew for operational efficiency.
• Ensure compliance with food hygiene and safety standards.
• Handle customer queries and promote menu items.
• Ensure cleanliness and organization of the service areas.
• Promote menu items and manage reservations.

Job description

Leadership and Management

• Lead the team: Guide and support service crew members to ensure smooth and efficient operations during each shift.
• Train and mentor: Provide on-the-job training, guidance, and coaching to help staff develop their skills and perform their roles effectively.
• Performance management: Monitor team performance, conduct reviews, and provide feedback to enhance productivity and service quality.
• Scheduling: Plan and prepare staff duty rosters and off‑day schedules.
• Resolve conflicts: Address and resolve any conflicts that arise within the team.

Customer Service and Operations

• Ensure service standards: Uphold and enforce service standards, including greeting guests warmly and ensuring customer satisfaction.
• Handle customer issues: Address and resolve guest queries, issues, and complaints efficiently.
• Support daily tasks: Assist with and oversee daily operations, such as taking orders, serving food and drinks, and preparing food.
• Maintain cleanliness: Ensure all service and dining areas are clean, organized, and well‑maintained.
• Promote menu items: Recommend and promote menu items and specials to customers.
• Handle reservations: Arrange seating and manage reservation inquiries.

Compliance and Administration

• Uphold standards: Ensure that food hygiene, safety, and other company standards are maintained at all times.
• Support management: Support the outlet manager in running the daily operations.
• Adhere to procedures: Follow all service procedures and standards established by the company.
• Promote responsible service: Serve alcoholic beverages responsibly according to company and regulatory standards.