Service Crew Leader

CHEFLAMS GROUP PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A modern Sichuan restaurant in Singapore seeks a Service Team Leader to oversee front-of-house operations. The ideal candidate will manage staff, ensure customer satisfaction, and handle inquiries. Experience from brands like Putien or Haidilao is preferred, along with fluency in English and Mandarin. Join our team and be part of our exciting expansion plans with competitive salary and opportunities for growth.

Benefits

Competitive salary and benefits package

Growth opportunities in new store openings

Qualifications

• Proven experience as a Service Team Lead or similar role, preferably from well-known brands.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Oversee front-of-house operations and customer service.
• Train and supervise front-of-house staff.
• Handle guest inquiries, reservations, and complaints.

Skills

Customer service excellence

Staff management

Communication

Fast-paced environment adaptability

Knowledge of health and safety regulations

Fluency in English and Mandarin

Job description

About Us

ChefLam's is a modern Sichuan restaurant that blends traditional flavors with contemporary culinary techniques. Founded in 2009, we are dedicated to preserving and innovating Sichuan culinary culture while offering an exceptional dining experience to our guests. We are opening our first outlet in Singapore at Guoco Tower!

Job Description

The Service Team Leader will oversee the front-of-house operations, including customer service, staff management, and overall guest satisfaction. The ideal candidate will have extensive experience in managing a restaurant’s front of house and a passion for delivering excellent customer service.

Responsibilities

• Supports the Service Manager to ensure the smooth service operations of the Restaurant
• Assist in managing daily front-of-house operations.
• Train, supervise, and schedule front-of-house staff. Assist Service Manager in preparing staffing/sales reports.
• Handle guest inquiries, reservations, and complaints promptly and professionally.
• Ensure adherence to service standards, health, and safety regulations.
• Collaborate with the kitchen and management team to enhance the overall dining experience.
• Assist in developing promotions and marketing initiatives.

Qualifications

• Proven experience as a Service Team Lead or similar role preferrably from brands like Putien, Paradise, Haidilao, etc.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Knowledge of health and safety regulations and best practices.
• Fluency in both English and Mandarian is required, given our primarily Chinese-speaking clientele.

What We Offer:

• Competitive salary and benefits package
• Growth Opportunities: Be part of our exciting expansion plans to open 10 new stores in Singapore. Potential for career advancement as we grow, including opportunities to manage multiple locations or take on regional roles