Service Crew Lead: Guest Experience & Operations

MDESG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A service-oriented company in Singapore is seeking a leader to guide and support the service team. The role involves ensuring smooth operations, providing training, and maintaining service standards. Key responsibilities include conflict resolution, customer issue management, and compliance with hygiene regulations. The ideal candidate will demonstrate strong communication skills and a passion for delivering exceptional customer service. This position offers opportunities for professional growth in a dynamic environment.

Qualifications

• Experience in leadership roles, particularly in service-oriented environments.
• Strong communication and interpersonal skills.
• Ability to manage conflicts and provide team support.

Responsibilities

• Lead the team and support operations during shifts.
• Train staff and provide feedback to enhance productivity.
• Ensure service standards and handle customer issues.
• Maintain cleanliness and manage reservations.

Job description

A service-oriented company in Singapore is seeking a leader to guide and support the service team. The role involves ensuring smooth operations, providing training, and maintaining service standards. Key responsibilities include conflict resolution, customer issue management, and compliance with hygiene regulations. The ideal candidate will demonstrate strong communication skills and a passion for delivering exceptional customer service. This position offers opportunities for professional growth in a dynamic environment.