Service Crew - Cafe

SUZETTE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury patisserie chain in Singapore is seeking retail staff. Candidates will assist in shop operations, ensure service standards, and handle customer inquiries. Experience in F&B or retail, particularly in luxury goods, is preferred. This hands-on position focuses on customer service and requires a strong interest in Japanese sweets culture.

Benefits

12 days annual leave

AWS payment in January

Medical and dental benefits

Qualifications

• Experience in F&B/Retail operations preferred, especially in luxury goods.
• Well-groomed appearance required.
• Strong interest in Japanese sweets culture.

Responsibilities

• Assist Shop Manager and Assistant Managers with daily operations.
• Ensure service staff meet established standards.
• Attend to customer needs and complaints.
• Process guests' orders promptly.
• Supervise events ensuring cleanliness of service ware.
• Assist with setup and clearing operations.

Skills

Good communication skills

Interpersonal skills

Drive and efficiency

Customer focus

Job description

HENRI CHARPENTIER - http://www.henri-charpentier.com/eng/
Outlets located at : Great World City, Orchard Central, VivoCity, Ngee Ann City, 100AM, PLQ and Waterway Point.

Henri Charpentier, famous popular Japanese patisserie chain is expanding and looking for retail staff right now.

5 working days a week. 40 working hours a week. Annual leave from 12 days. AWS paid in January. Medical and dental benefits provided.

Job Description

• Assist Shop Manager and Assistant Managers in managing the operations of the Shop ensuring daily smooth operations
• Ensure all service staff are communicated correctly and meeting all established standards of service consistently
• Responsible for offering a friendly and efficient services to all guests and attending to customers' needs, complaints and enquiries
• Process guests orders to ensure that all items are prepared and served promptly
• Supervise services and catered events, ensuring neatness and cleanliness of service ware
• Assists in setup and clear down of the front and back of shop operations

Job Requirements

• Experience in F&B / Retail operations are advantages, preferably in luxury goods industry
• Well-groomed
• Good communication and interpersonal skills
• This position is hands-on, customer focused and such as we require someone with drive, efficiency and assertivenes
• High initiative and positive attitude
• Must have strong interests in Japanese Sweets culture
• Have passion to expand Sweets industry in Singapore