Service Crew

FLAME KIKU DINING PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A high-end Japanese restaurant in Singapore is seeking dedicated Service Crew members passionate about Japanese cuisine. Your role involves providing exceptional service, educating guests on menu items, and maintaining a pleasant dining environment. Ideal candidates should have strong interpersonal skills and a proactive attitude, with at least 2 years of experience in hospitality preferred.

Qualifications

• Minimum of 2 years of experience in a similar role, preferably in fine dining or Japanese restaurant.
• Experience in customer service or hospitality roles is an advantage.
• Fluent in English for effective communication.

Responsibilities

• Greet guests and guide them through the Omakase dining experience.
• Provide detailed explanations of menu items including ingredients and preparation.
• Take customer orders with precision and maintain a clean dining area.

Skills

Interpersonal skills

Attention to detail

Customer-focused

Ability to work in a fast-paced environment

Job description

Overview

We are seeking dedicated and enthusiastic Service Crew members to join our team at a high-end Japanese Omakase restaurant. The ideal candidates will have a passion for Japanese cuisine, excellent interpersonal skills, and a commitment to providing exceptional service. As part of the service team, you will play a key role in creating a memorable dining experience for our guests.

Responsibilities

• Greet guests warmly and guide them through the Omakase dining experience.
• Provide detailed explanations of menu items, including ingredients, preparation methods, and cultural significance.
• Take customer orders with precision, ensuring accurate entry into the POS (point-of-sale) system.
• Anticipate and fulfil guest needs with professionalism and attentiveness.
• Set up and maintain the dining area, ensuring it is clean, organized, and visually appealing.
• Serve food and beverages in a timely and elegant manner, adhering to the restaurant’s standards.
• Assist in the preparation of beverages, such as tea, sake, or wine, as required.
• Work closely with the chefs and kitchen team to ensure smooth service and accurate order delivery.
• Support colleagues during peak hours to maintain a high level of service.
• Wash tableware, glassware, and cutlery and ensure they are spotless and properly arranged.
• Follow strict hygiene and sanitation protocols to maintain a clean and safe dining environment.
• Assist with inventory management and restocking of service items.
• Handle guest inquiries, feedback, and complaints with professionalism.
• Participate in daily roll-calls and team briefings to stay informed about menu updates, promotions, and operational goals.
• To carry our ad-hoc duties as assigned.

Qualifications

• Minimum of 2 year of experience in a similar role, preferably in a fine dining or Japanese restaurant but not mandatory.
• Experience in customer service or hospitality roles is an advantage.
• Fluent in English for effective communication with customers.
• Basic understanding of Japanese cuisine, particularly Omakase and sushi, is a plus.
• Familiarity with Japanese dining etiquette and traditions is desirable.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a proactive attitude.
• Ability to work efficiently in a fast-paced environment.
• Friendly, approachable, and customer-focused.
• Willingness to learn and adapt to new challenges.
• Ability to stand for extended periods and carry trays or service items.
• Flexibility to work evenings, weekends, and public holidays.