Service Crew

RAPPUSG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A Japanese izakaya restaurant in Singapore is looking for servers to provide excellent customer service and assist guests with their dining experience. Candidates should have experience in a similar role and knowledge of Japanese food and drinks, especially sake and beer. The ability to work in a lively atmosphere is essential.

Qualifications

• Previous experience in a server or bartending role preferred, especially in a Japanese restaurant.
• Excellent customer service skills with a focus on attentiveness and hospitality.
• Must be of legal age to serve alcohol.

Responsibilities

• Greet guests warmly and assist with menu selections.
• Take orders and deliver food and drinks promptly.
• Maintain cleanliness of service area and adhere to hygiene standards.

Skills

Customer service skills

Knowledge of Japanese food and drinks

Multitasking abilities

Friendly demeanor

Job description

Responsibilities

• Greet guests in a friendly and respectful manner, offering a warm welcome in line with Japanese hospitality.
• Assist guests in selecting food and beverages from the menu, explaining, and making recommendations.
• Take accurate orders and deliver food and drinks in a timely manner.
• Serve a variety of Japanese drinks, including sake, beer, and whiskey, following proper techniques and etiquette.
• Upsell additional items such as specialty drinks, food items, or promotions.
• Ensure guests' needs are met throughout their meal, providing refills, checking satisfaction, and clearing empty plates or glasses.
• Communicate with the kitchen and bar staff to ensure food and drinks are prepared and served according to orders.
• Maintain a clean and organized service area, including tables, utensils, and beverage stations.
• Process payments accurately.
• Adhere to all health, safety, and hygiene standards, especially in relation to food and beverage handling.
• Engage with customers in a way that fosters a welcoming and respectful atmosphere, keeping in mind the communal, friendly nature of izakayas.
• Perform any other duties as assigned by the manager, including setting up and closing the bar.

Job Requirements

• Previous experience in a server or bartending role is preferred, particularly in a Japanese restaurant/bar.
• Knowledge of Japanese food, drinks (especially sake and beer), and culinary terminology is a strong plus.
• Excellent customer service skills with a focus on attentiveness and hospitality.
• Strong multitasking abilities and the ability to work in a high-energy environment.
• Ability to work evenings, weekends, and holidays as required.
• A friendly, approachable, and professional demeanor.
• Must be of legal age to serve alcohol in the region.