Service Crew

FDESG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A premium dining establishment in Singapore seeks an experienced server to deliver exceptional hospitality. You will engage with guests, provide menu knowledge, and ensure high standards of service in a fast-paced environment. Ideal candidates will have strong communication skills and a professional appearance, with a commitment to creating memorable dining experiences. Evening and weekend availability required.

Benefits

Guest recognition bonuses

Team bonuses for top reviews

Qualifications

• Prior experience as a server in a fast-paced or premium dining environment preferred.
• Positive, professional appearance and attitude.
• Must be available to work evenings, weekends, and holidays.

Responsibilities

• Greet and engage guests warmly and professionally.
• Provide menu knowledge and personalized recommendations.
• Uphold high hospitality standards and build rapport with guests.
• Maintain organized workstations and service areas.
• Collaborate with team for seamless service.

Skills

Strong communication skills

Guest service skills

Team collaboration

Job description

Fortuna Italian Restaurant located at 7, Craig Road, Singapore 089667

🎯 Primary Objective

To provide exceptional hospitality and ensure guests receive a warm, professional, and memorable dining experience at Fortuna Italian Restaurant through attentive service, in-depth menu knowledge, and team collaboration.

🧭 Key Responsibilities

1. Guest Interaction & Service Delivery
   • Greet and engage guests in a professional, warm, and welcoming manner
   • Take accurate orders and ensure timely delivery of food and beverages.
   • Check on guest satisfaction throughout the meal and resolve any concerns promptly.
   • Provide personalized recommendations based on guest preferences and dietary needs.
2. Menu & Product Knowledge
   • Study and understand all menu items, ingredients, cooking methods, and allergens.
   • Confidently explain dishes and offer thoughtful suggestions, including beverage pairings.
   • Stay updated on daily specials, promotions, and seasonal changes.
3. Hospitality Standards
   • Uphold Fortuna’s reputation for delivering the best hospitality in Singapore.
   • Anticipate guest needs, personalize the experience, and build genuine rapport.
   • Treat every guest as a VIP — especially returning customers and high spenders.
4. Operational Responsibilities
   • Maintain clean and organized workstations and service areas.
   • Reset and prepare tables quickly and efficiently between guest seatings.
   • Follow opening, shift, and closing duties as per service standards.
5. Team Communication & Collaboration
   • Work closely with hosts, runners, bar, and kitchen teams to ensure seamless service.
   • Attend pre-shift briefings and contribute to a positive team atmosphere.
   • Support team members during busy periods with a team-first attitude.

💸 Incentive Program – Guest Recognition Bonuses

At Fortuna, we reward team members who go above and beyond. If a guest leaves a 5-star Google review and mentions your name with praise for exceptional service, you’ll receive:

• $1.50 per eligible review (No monthly cap)

🎉 PLUS:

• The team member with the most guest-named Google reviews each month receives a $100 bonus!

📘Training & Knowledge Requirements

• Complete onboarding and pass menu training assessments.
• Attend tastings and service workshops regularly.
• Continuously refresh knowledge of food, wine, and guest service techniques.

✅Job Requirements

• Prior experience as a server in a fast-paced or premium dining environment preferred.
• Strong communication and guest service skills.
• Positive, professional appearance and attitude. Must be available to work evenings, weekends, and holidays. 5 days’ work week

Only shortlisted candidates will be contacted.