SERVICE CREW

ZOUK GOURMET PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent dining establishment in Singapore is seeking a Guest Relations Associate to greet guests, manage reservations, and ensure exceptional service. Ideal candidates should have at least 1 year of relevant experience in restaurant settings and a strong ability to work in a fast-paced environment. Join us to enhance our guests' dining experience with your interpersonal skills and dedication.

Qualifications

• Minimum 1 year relevant experience, preferably in restaurant service.

Responsibilities

• Courteously greets and escorts guests and assists in seating.
• Responsible for reservation arrangements and proposes menu recommendations.
• Handles general inquiries posed by guests.

Skills

Ability to work in a fast-paced environment

Good team player

Ability to interact with customers

Job description

Role Responsibilities

• Courteously greets and escorts guests and assists in seating.
• Assists in preparing the restaurant for service.
• Responsible for reservation arrangements and proposes menu recommendation for all guests.
• Answers incoming telephone calls and either transfers, redirects or takes a message.
• Handles general enquiries posed by guests.
• Manages day-to-day reservations and table arrangements.
• Builds and maintains positive relationships with all internal customers and guests in order to anticipate their needs.
• Maintains a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Assists guests and answer to their enquiries request.
• Manage VIP and regular guest preferences.
• Optimize table seating and guest flow.
• Gather guest feedback and encourage repeat visits.
• Handle reservations and customer concerns professionally.

Role Requirements

• Ability to work in a fast-paced environment
• Good team player
• Demonstrated ability to interact with customers
• Minimum 1 year relevant experience, preferably in restaurant service