Service Coordinator / Senior Service Coordinator #79795

ANRADUS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading marine services company in Singapore is seeking a Service Coordinator/Senior Service Coordinator. This role involves handling customer inquiries, preparing quotes, scheduling service requests, and maintaining accurate records. The ideal candidate should have relevant qualifications such as GCE N/O/A Level or a diploma in Business Administration, with a minimum of 3 years of experience preferred. This is a permanent position with transport provided, offering a basic salary plus variable bonuses.

Qualifications

• GCE N/O/A Level with 3–4 years of relevant experience.
• Diploma in Business Administration with 1–2 years of relevant experience.
• Candidates without experience are welcome to apply.

Responsibilities

• Handle customer inquiries/complaints by phone, email, or fax.
• Prepare quotes and process job orders.
• Schedule service requests and coordinate with engineers.
• Maintain accurate service records and customer satisfaction.

Skills

Customer service

Communication

Time management

Problem-solving

Education

GCE N/O/A Level

Diploma in Business Administration

Tools

NetSuite

Job description

Overview

• Industry/ Organization Type: Marine/ Oil & Gas
• Position Title: Service Coordinator / Senior Service Coordinator
• Working Location: Loyang (Transport provided)
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Basic + Variable Bonus (Twice yearly)
• Duration: Permanent

Key Responsibilities

• Handle customer inquiries/complaints by phone, email, or fax; resolve and close.
• Prepare quotes; create and process job orders.
• Schedule service requests; coordinate with engineers, subcontractors, customers, and authorities.
• Keep accurate service records; upload reports and feedback.
• Follow up to confirm customer satisfaction; send regular updates to managers.
• Track recurring issues; suggest improvements.
• Identify add-on service, maintenance, and upgrade opportunities.
• Support audits/inspections; provide required documents.
• Raise POs/service requests; prepare shipping documents.
• Arrange travel bookings when needed.
• Issue materials/parts; raise purchase requisitions.
• Maintain schedules and organized files for service staff.
• Handle warranty claims.
• Perform other duties as assigned by the Manager.

Qualifications

• GCE N/O/A Level with 3–4 years of relevant experience; or
• Diploma, preferably in Business Administration, with 1–2 years of relevant experience. Experience in NetSuite is an added advantage.
• Candidates without experience are welcome to apply. Training will be provided.

How to Apply

• Kindly apply through ANY of the following methods:
• Submit your application by clicking the APPLY button;
• Email your resume to [e-mail]. Please indicate #79795 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it''s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781