Service Coordinator - Maritime industry

Flintex Consulting Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A consulting firm in Singapore is seeking an operations assistant to manage customer inquiries and service requests. The ideal candidate will have experience in customer service, good communication skills, and be proficient in MS Office. Opportunities for growth and a supportive work environment are offered. Working hours are from Monday to Friday, either 9am to 6pm or 8am to 5pm.

Benefits

Variable Bonus

Responsibilities

• Attend to customers enquiries / complaints through phone / email / fax.
• Receive, prepare, and generate quotation / charges for customers.
• Schedule and prioritize service requests from customers.
• Liaise and coordinate with service engineers and customers.
• Maintain accurate service records and documents.

Skills

Good communication skills

MS Office

Education

GCE ‘N’/ ‘O’/ ‘A’ Level with 3-4 years of related working experiences

Diploma holder in Business Administration with 1-2 years of related working experiences

Tools

NetSuite

Job description

Benefits: Variable Bonus

JOB SUMMARY

Assist day to day indoor operations including internal / external communications.

RESPONSIBILITIES

• Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.
• Receive, prepare, and generate quotation / charges for customers, Job Order Processing (JOP).
• Schedule and prioritize service request from customers.
• Liaise and coordinate with field service engineers, sub-contractors, customers and other related authorities / parties to ensure service are completed within agreed timeline and to customer’s satisfaction.
• Keep and track service history and follow up with customer account to confirm satisfaction.
• Maintain accurate service records, including service reports upon completion, customer feedback, and ensure they are well documented and uploaded to the system.
• Provide regular customer account updates and reports to the Service Manager, Assistant Service Manager or Lead Coordinator.
• Monitor recurring issues, complaints, and propose process improvement to enhance service quality.
• Identify opportunities for additional service offering, follow-up services, regular services, equipment upgrade based on customer needs.
• Ensure high level of customer satisfaction through proactive service planning and communication.
• Support customer audits, inspections and provide supporting document when necessary.
• Prepare service request form / purchase order for vendors / sub-contractors.
• Prepare shipping form for delivery of items.
• Reservations and bookings of air tickets.
• Prepare and draw materials / parts for subcontractor or Technician / Engineer.
• Raise purchase requisition to obtain accessories, installation materials or parts which are required in the project / service jobs.
• Ensure all work schedule records, filing systems and documentations are kept in order.
• Coordinate and maintain schedules for projects and service works for all the service personnel.
• Handle all company’s equipment warranty claims.
• Perform other ad-hoc duties as assigned by the Manager.

KNOWLEDGE / SKILL REQUIREMENTS

• MS Office
• Good communication skills

EDUCATION / EXPERIENCE REQUIREMENTS

• GCE ‘N’/ ‘O’/ ‘A’ Level with 3-4 years of related working experiences. OR
• Diploma holder probably in Business Administration with 1-2 years of related working experiences.

OTHER REQUIREMENTS

• Experience in NetSuite is an added advantage.

Working hours: Mon to Fri, 9am to 6pm or 8am to 5pm