Service Coordinator (Marine)

Talent Titans Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is seeking a Service Coordinator (Marine) to handle customer enquiries, coordinate service requirements, and ensure effective customer service. The ideal candidate should have experience in customer service, strong communication skills, and the ability to generate sales from enquiries. This role offers an opportunity to work closely with various teams and customers to maintain high service standards.

Qualifications

• Experience in customer service and coordination.
• Strong communication skills to liaise with customers effectively.

Responsibilities

• Processing customer enquiries through emails and phone calls.
• Liaising with customers on service enquiries.
• Providing information regarding accounts, products, and services.
• Generating sales from customer enquiries.
• Coordinating service requirements with other departments.
• Planning allocation of service engineers for jobs.

Job description

About the job Service Coordinator (Marine)

Main Responsibilities:

• Responsible for processing of customer enquiry through emails and phone calls
• Liaise with customers on their service enquires
• Provide information in answer to inquires about accounts, products and services to the customers and must interact with them
• Able to generate sales from customers enquires
• Liaise with customers on fulfilment discrepancies
• Ensure effective customer service by coordinating service requirements of the customer with other department as necessary
• Proper planning on allocation of service engineer for job assigned
• Handling Purchasing matter as per customer enquires
• Ensure assigned vessels are monitored constantly
• Taking extreme care when assigned engineers onboard executing jobs