Service Coordinator (East) BG (ID: 687007)

PERSOL; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A well-known company in Singapore is looking for a Service Coordinator to manage customer inquiries and complaints, generate quotations, and schedule service requests. The ideal candidate should have a diploma in Business Administration, 1-4 years of relevant experience, and strong communication skills. Proficiency in MS Office is essential, and familiarity with NetSuite is a plus.

Qualifications

• 1-4 years of relevant work experience.
• Ability to engage effectively with clients and team members.

Responsibilities

• Manage customer inquiries and complaints.
• Generate and prepare quotations and facilitate Job Order Processing.
• Schedule service requests and prioritize effectively.
• Maintain comprehensive service records.
• Provide updates to the Service Manager.
• Monitor service-related issues and propose improvements.
• Identify additional service opportunities.
• Support customer audits with necessary documentation.
• Prepare service request forms and purchase orders.
• Coordinate logistics for service jobs.
• Organize work schedules and documentation.
• Handle warranty claims as necessary.
• Undertake other duties as assigned.

Skills

Strong communication skills

Proficiency in MS Office

Familiarity with NetSuite

Education

GCE ‘N’/‘O’/‘A’ Level or a Diploma in Business Administration

Job description

Our client, a well‑known company is looking for candidates for the position of Service Coordinator.

Responsibilities

• Manage customer inquiries and complaints via phone, email, and fax; ensure timely resolution and follow‑up actions.
• Generate and prepare quotations, charges, and facilitate Job Order Processing (JOP).
• Schedule and prioritize service requests in coordination with field service engineers, subcontractors, and other relevant stakeholders to fulfill customer expectations within agreed deadlines.
• Maintain comprehensive service records, including service reports and customer feedback; ensure accurate documentation and system uploads.
• Provide updates and reports on customer accounts to the Service Manager or designated coordinators.
• Monitor service‑related issues and propose improvements to enhance service quality.
• Identify additional service opportunities, including follow‑up services and equipment upgrades, based on evolving customer needs.
• Support customer audits and inspections by providing necessary documentation.
• Prepare service request forms and purchase orders for vendors and subcontractors.
• Coordinate logistics for material preparation and shipping for service jobs.
• Ensure organization of work schedules, filing systems, and all project‑related documentation.
• Handle warranty claims for equipment as necessary.
• Undertake other duties as assigned by the management.

Requirements

• GCE ‘N’/ ‘O’/ ‘A’ Level or a Diploma in Business Administration with 1‑4 years of relevant work experience.
• Familiarity with NetSuite is a plus.
• Proficiency in MS Office.
• Strong communication skills and the ability to engage effectively with clients and team members.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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