Service Coordinator (After Sales Service)

FLINTEX CONSULTING PTE. LTD.; Singapore; Hybrid; SGD 36,000 - 48,000; Full time

Job summary

A service management company in Singapore is seeking a Service Coordinator to handle customer breakdown calls, coordinate service jobs, and dispatch Technicians and Engineers. The ideal candidate should possess strong skills in SAP, excellent communication abilities, and a diploma with extensive customer service experience. A hybrid working arrangement is available after probation.

Qualifications

• Experience in handling after-sales processes and portfolios.
• Ability to manage challenging customer interactions effectively.
• Fluent in English, both written and spoken.

Responsibilities

• Answer and coordinate service requests from customers.
• Plan and dispatch technicians for service jobs.
• Provide excellent customer service to ensure satisfaction.

Skills

Knowledge of after-sales processes

Proficient in SAP

Strong time management

Excellent communication skills

Customer-focused

Education

Diploma holder with customer service experience

Tools

MS Office

Job description

Overview

The incumbent will be the first contact with customer, receiving breakdown calls, coordinating service jobs as well as dispatching service Technicians and Engineers on time to attend to our customers’ needs. Analyse, diagnose and rectify issues on site material handling equipment.

Responsibilities

• Answer customer calls for service requests.
• Maintain and update service requests into SAP.
• Plan coordinate and dispatch Service Technicians and Engineers to jobs.
• Maintain jobs overview and feedback to customers when necessary
• Prepare, send and follow up on quotations.
• Schedule preventive maintenances.
• Maintain data in system.
• Provide good customer service to ensure customer satisfaction.
• Follow up with customers on quotations and PO.
• Ensure document completeness for billings.
• Arrangement with suppliers on jobs.

Requirements

• Knowledge of after-sales processes and track portfolios.
• Proficient in SAP and MS Office tools.
• Strong time management and multi-tasking abilities.
• Self-motivated and proactive problem solver.
• Excellent communication and negotiation skills.
• Detail-oriented with a focus on accuracy.
• Skilled at managing challenging customer interactions.
• Customer-focused with a service-first mindset.
• High emotional intelligence and empathetic under pressure.
• Positive and resilient in fast-paced environments.
• Diploma holder with extensive customer service experience.
• Fluent in English, both written and spoken.

Working hours

Mon to Fri 8.15am - 6pm (hybrid arrangement available after probation)