Service Coordinator (After Sales Service)

FLINTEX CONSULTING PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A service consulting firm in Singapore is seeking a customer service representative to manage service requests and maintain customer satisfaction. The role involves coordinating service jobs, dispatching technicians, and ensuring accurate records in SAP. Candidates should have a diploma and extensive customer service experience. Strong communication and problem-solving skills are essential. This position offers a hybrid working model after probation, with working hours from Monday to Friday, 8.15 am to 6 pm.

Qualifications

• Extensive customer service experience required.
• Fluent in English, both written and spoken.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Answer customer calls for service requests.
• Coordinate service jobs and dispatch technicians.
• Maintain and update service requests in SAP.
• Provide excellent customer service to ensure satisfaction.
• Manage follow-ups on quotations and POs.

Skills

Customer service excellence

Time management

Problem-solving

Communication skills

Negotiation skills

Attention to detail

Proficiency in SAP

Fluency in English

Education

Diploma in relevant field

Tools

SAP

MS Office

Job description

The incumbent will be the first contact with customer, receiving breakdown calls, coordinating service jobs as well as dispatching service Technicians and Engineers on time to attend to our customers’ needs. Analyse, diagnose and rectify issues on site material handling equipment.

• Answer customer calls for service requests.
• Maintain and update service requests into SAP.
• Plan coordinate and dispatch Service Technicians and Engineers to jobs.
• Maintain jobs overview and feedback to customers when necessary.
• Prepare, send and follow up on quotations.
• Schedule preventive maintenances.
• Maintain data in system.
• Provide good customer service to ensure customer satisfaction.
• Follow up with customers on quotations and PO.
• Ensure document completeness for billings.
• Arrangement with suppliers on jobs.

Requirement:

• Knowledge of after-sales processes and track portfolios.
• Proficient in SAP and MS Office tools.
• Strong time management and multi-tasking abilities.
• Self-motivated and proactive problem solver.
• Excellent communication and negotiation skills.
• Detail-oriented with a focus on accuracy.
• Skilled at managing challenging customer interactions.
• Customer-focused with a service-first mindset.
• High emotional intelligence and empathetic under pressure.
• Positive and resilient in fast-paced environments.
• Diploma holder with extensive customer service experience.
• Fluent in English, both written and spoken.

Working hours:

Mon to Fri 8.15am - 6pm (hybrid arrangement available after probation)