Service Coordinator

Jungheinrich Lift Truck (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A logistics and service company in Singapore is hiring a Service Coordinator to enhance customer satisfaction. You will manage service requests, coordinate technicians, and maintain service records in SAP. Ideal candidates possess strong communication skills and after-sales knowledge, along with a diploma and customer service experience.

Qualifications

• Self-motivated and proactive problem solver.
• Excellent communication and negotiation skills.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Be the first point of contact for customers.
• Coordinate and dispatch Service Technicians promptly.
• Maintain and update service requests in SAP.

Skills

Knowledge of after-sales processes

Proficient in SAP

Time management

Communication skills

Customer-focused

Education

Diploma holder

Tools

Microsoft Office

Visitour

Job description

Be the First Point of Contact and Drive Exceptional Customer Service!

Join our team as a Service Coordinator, where you'll play a pivotal role in ensuring seamless operations and customer satisfaction.

What you’ll be doing:

• Be the first point of contact for customers, handling service requests and breakdown calls with professionalism and care.

• Coordinate and dispatch Service Technicians and Engineers promptly to address customer needs.

• Maintain and update service requests in SAP for streamlined tracking and resolution.

• Monitor job progress, provide regular updates, and ensure timely feedback to customers.

• Prepare, send, and follow up on quotations, ensuring accurate documentation for billing.

• Schedule and manage preventive maintenance tasks to keep equipment running smoothly.

• Collaborate with suppliers to arrange and complete service jobs efficiently.

• Build strong customer relationships by delivering outstanding service and support.

What we look for:

• Knowledge of after-sales processes and truck portfolios.

• Proficient in SAP, Visitour, and MS Office tools.

• Strong time management and multi-tasking abilities.

• Self-motivated and proactive problem solver.

• Excellent communication and negotiation skills.

• Detail-oriented with a focus on accuracy.

• Skilled at managing challenging customer interactions.

• Customer-focused with a service-first mindset.

• High emotional intelligence and empathetic under pressure.

• Positive and resilient in fast-paced environments.

• Diploma holder with extensive customer service experience.

• Fluent in English, both written and spoken.