Service coordinator

Peak Scientific; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading scientific service company located in Singapore is seeking a Service Coordinator to manage stock and enhance efficiency for the service team. This role involves planning maintenance, scheduling services with customers, and ensuring customer satisfaction through effective communication. The ideal candidate will have attention to detail, experience with SAP, and a strong foundation in Microsoft Office. Competitive remuneration and career growth opportunities are offered.

Qualifications

• Knowledge of SAP would be advantageous.
• Foundation skillset with Microsoft Office products.

Responsibilities

• Proactively plan preventative maintenance jobs.
• Schedule jobs and services with external customers.
• Create and close service tickets on SAP CRM / SAP B1.
• Maintain information systems for customer support efficiency.
• Respond to customer requests professionally and efficiently.
• Replenish service spare stock levels monthly.
• Coordinate with logistics for timely delivery.
• Raise invoices for chargeable jobs.
• Manage KOSEA stock.

Skills

Team work

Attention to detail

Timely follow-up

Self-motivation

Communication skills

Resilience

Multi-tasking

Tools

SAP

Microsoft Office

Job description

Job Title: Service Coordinator

Reports to: Regionl Service Manager

Business Unit: Service Delivery

Location: Singapore

Direct Reports: No

Overview

Reporting to the Regional Service Manager, the Service Coordinator will be responsible for the timely and accurate stock management to aid the field service team in achieving efficiency and group metrics. A conscience person with high attention to detail and the ability to prioritise workload as well as knowledge of Office based programmes and SAP.

Duties and Responsibilities

• Proactively planning preventative maintenance jobs
• Scheduling of jobs and services with external customers
• Service ticket creation and closure on SAP CRM / SAP B1
• Maintain Peak information systems to improve overall efficiency of dealing with customer support
• Working with the office to respond towards all incoming customer requests (telephone and email) in a professional, prompt and efficient manner to ensure total customer satisfaction
• Monthly replenishment of service spare stock level for regional field service team
• Working with Service Sales team to maintain confident stock level for P.M kits
• Coordination with logistics for timely delivery of needed items
• Raising invoice for chargeable jobs
• Working with Finance for outstanding invoices
• Active management of KOSEA stock

Experience

• Knowledge of SAP would be advantageous
• Foundation skillset with Microsoft Office products

Skills and Qualifications

• Team work – able to build relationships
• High levels of attention to details
• Timely follow-up
• Self-motivation with the capacity to plan time effectively and prioritise
• Superb communication skills – ability to communicate clearly
• Resilience – remains effective in the face of pressure
• Ability to multi-task while keeping focus to ensure tasks are completed

Measurement

• Meeting Service Delivery metrics – OTIF and SLA assignment
• FSE job assignments
• Stock Management
• Adaptation of SAP B1
• Weekly and monthly reports
• Weekly and monthly journal and schedule closures
• GST reconciliation