Service Coordinator

Getinge; Singapore; Hybrid; SGD 45,000 - 65,000; Full time

Job summary

A leading medical technology provider is seeking a Service Coordinator in Singapore. This role involves handling customer service inquiries, managing service order processes in SAP, and ensuring timely communication with customers. The ideal candidate will have 3-5 years of experience in a similar role, excellent communication skills, and the ability to work in a fast-paced environment. This position allows for a hybrid work model, with some remote work possible.

Qualifications

• 3-5 years experience as a service coordinator or customer service role.
• Excellent communication and organizational skills.
• Able to work in a fast-paced environment.

Responsibilities

• Handle customer service hotline and create Service Orders in SAP.
• Pro-actively communicate updates to customers.
• Manage month end closing and invoice preparations.

Skills

Customer service experience

Communication skills

Organizational skills

Independence

Teamwork

Proficiency in MS Office

SAP knowledge

Education

Diploma in any discipline

Tools

SAP

MS Office

Job description

Location: Singapore, SG

Remote Work: 1-2 days at home (site based)

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life‑saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview

• Interfacing & coordinating back‑end service activities between customers, field service team and other departments in the organization.
• Fulfilling commercial requirements of customers and other departments in the organization.

Duties & Responsibilities

Daily responsibilities

• Handle the customer service hotline and create the Service Order in SAP as per SOP.
• Assign the Service Orders to the Field Service Engineers based on trainings, and availability.
• Receive the customer PO, match with SAP Service Orders, and follow up with the Field Service Engineers, and spare parts ordering.
• Pro‑actively communicate with the customers to provide updates and follow‑up with pending PO.
• Do the daily working hours reconciliation in SAP and follow up with the Field Service Engineers in case of missing hours and other issues.
• Prepare the weekly service roasters for stand‑by duty and divert the hotline after working hours.
• Receive in office the spare parts and tools back from calibration.
• Ensure that all opened Service Orders on‑hold have the correct status and comments in SAP.
• Follow up with the engineers to ensure timely closure of the orders.
• Support the Service manager with quotations preparation and other administrative tasks.

Month‑End responsibilities

• Perform month end closing as per Service SOP and Finance Department requirements.
• Close the Service Orders and prepare the invoice with supporting documents.
• Email invoices to customer and upload invoices to customer platforms, if required.
• Support the Finance department with Account Receivable collection.
• Prepare and manage the monthly Preventive Maintenance schedule and coordinate with service engineers and customers.
• Issue Purchase Orders to contractors and process the corresponding Service Orders.
• Prepare the monthly Overtime Claim.
• Manage and handle tools for calibration and avoid any lapse on expiration date.

Cycle Stocktake and Data Maintenance

• Ensure that SAP data is kept accurate and up to date (equipment status, warranty, location, customer data…).
• Review and confirm the data and documentation uploaded by the Field Service Engineers to SAP.
• Coordinate the yearly spare parts inventory count for all the field service engineers.

Administrative responsibilities

• Perform any other duties as may be reasonably assigned by the line manager and/or the Company.

Requirements

• Proven experience as a service coordinator and/or customer service role with 3‑5 years working experience.
• Possess excellent communication and organizational skills.
• Able to work in a fast‑paced environment.
• Able to work independently and as a team.
• Proficiency in MS Office and SAP is Preferred.
• Minimum Diploma holder in any discipline.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.