Service Coordinator

Getinge Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global healthcare leader in Singapore seeks a Service Coordinator to manage customer service interactions, ensure accurate service order processing in SAP, and support month-end financial tasks. Ideal candidates will have 3-5 years of experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Proficiency in MS Office and SAP is preferred, and a minimum of a diploma is required.

Qualifications

• Proven experience as a service coordinator and/or customer service role with 3-5 years working experience.
• Able to work in a fast-paced environment.
• Ability to work independently and as part of a team.

Responsibilities

• Handle customer service hotline and create Service Orders in SAP.
• Assign Service Orders to Field Service Engineers based on training and availability.
• Perform month-end closing and prepare invoices.
• Ensure SAP data is accurate and up to date.
• Coordinate yearly spare parts inventory count.

Skills

Communication skills

Organizational skills

Ability to work independently

Ability to work in a team

Proficiency in MS Office

Knowledge of SAP

Education

Minimum Diploma holder in any discipline

Tools

SAP

MS Office

Job description

Job Overview

• Interfacing & coordinating back-end service activities between customers, field service team and other departments in the organization.
• Fulfilling commercial requirements of customers and other departments in the organization.

Duties & Responsibilities

Daily responsibilities

• Handle the customer service hotline and create the Service Order in SAP as per SOP.
• Assign the Service Orders to the Field Service Engineers based on trainings, and availability.
• Receive the customer PO, match with SAP Service Orders, and follow up with the Field Service Engineers, and spare parts ordering.
• Pro-actively communicate with the customers to provide updates and follow-up with pending PO.
• Do the daily working hours reconciliation in SAP and follow up with the Field Service Engineers in case of missing hours and other issues.
• Prepare the weekly service roasters for stand-by duty and divert the hotline after working hours.
• Receive in office the spare parts and tools back from calibration.
• Ensure that all opened Service Orders on-hold have the correct status and comments in SAP. Follow up with the engineers to ensure timely closure of the orders.
• Support the Service manager with quotations preparation and other administrative tasks.

Month-End responsibilities

• Perform month end closing as per Service SOP and Finance Department requirements.
• Close the Service Orders and prepare the invoice with supporting documents.
• Email invoices to customer and upload invoices to customer platforms, if required
• Support the Finance department with Account Receivable collection.
• Prepare and manage the monthly Preventive Maintenance schedule and coordinate with service engineers and customers.
• Issue Purchase Orders to contractors and process the corresponding Service Orders.
• Prepare the monthly Overtime Claim.
• Manage and handle tools for calibration and avoid any lapse on expiration date.

Cycle Stocktake and Data Maintenance

• Ensure that SAP data is kept accurate and up to date (equipment status, warranty, location, customer data…).
• Review and confirm the data and documentation uploaded by the Field Service Engineers to SAP.
• Coordinate the yearly spare parts inventory count for all the field service engineers.

Administrative responsibilities

• Perform any other duties as may be reasonably assigned by the line manager and/or the Company.

Requirements

• Proven experience as a service coordinator and/or customer service role with 3-5 years working experience.
• Possess execllent communication and organizational skills.
• Able to work in a fast-paced environment.
• Able to work independently and as a team.
• Proficiency in MS office and SAP is Preferred.
• Minimum Diploma holder in any discipline.