Service Controller (Bus Operations)

SBS Transit Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading public transport operator in Singapore seeks a Service Controller to monitor bus service performance and ensure reliability. Responsibilities include real-time tracking of service, resolving emergencies, and supporting team operations. Candidates should have GCE 'A' Levels or a Diploma, and proficiency in Mandarin and English is essential. Successful applicants will receive comprehensive training and a retention bonus.

Benefits

Retention bonus of $3000

Monthly controller allowances of $600

Comprehensive benefits package

Qualifications

• GCE 'A' Levels / Diploma in any discipline.
• Relevant experience in Operations is an advantage.
• Proficiency in Mandarin and English is essential.

Responsibilities

• Work with specialist team on Common Fleet Management System.
• Monitor bus service performance in real-time.
• Resolve emergencies to ensure service reliability.
• Support optimal deployment of buses and Bus Captains.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Ability to respond effectively to stressful situations

Proficiency in MS Office

Communication in Mandarin

Education

GCE 'A' Levels / Diploma in any discipline

Job description

Our employees are our key assets, and their welfare and development are of paramount importance to us. We listen to what they have to say and are committed to equipping them with the required competencies, skills and knowledge to reach their fullest potential. Those who join us can choose to deep dive in specific areas of expertise or move across functions to gain broad exposure. Regardless of which, they can expect to be rewarded for their efforts and contributions to the company. For those who have the potential to take on higher responsibilities, we are prepared to support their development and nurture their growth.

We offer a competitive remuneration package that is commensurate with qualification and experience, including annual wage supplement and performance bonus. We also provide comprehensive benefits to ensure that our employees are taken care of in the areas of leave and medical provisions, support for family cohesion, flexible benefits, free travel, among others. They are meant to support work-life integration so that our employees can grow professionally and at the personal level.

Service Controller

Responsibilities:

• Work with our specialist team on the Common Fleet Management System (CFMS).

• Monitor bus service performance in a real-time environment and take the necessary actions to minimize service delays, using online resources and support systems

• Resolve emergencies and restore service disruptions to ensure service reliability of our buses on the roads

• Support the team in achieving optimal deployment of buses and Bus Captains

Requirements:

• GCE 'A' Levels / Diploma in any discipline

• Relevant working experience in Operations is an advantage

• Analytical, with excellent problem-solving and organizational skills

• Composed, with the ability to respond effectively to stressful or unpredictable situations

• Proficient in MS Office applications

• Able to perform shift work

• Ability to identify colours (as candidates are required to monitor the system, which require good attentive and good eye sights to avoid any inconvenience or missed out)

• To communicate and take emergencies enquiries from Chinese/Malay/Indian/Eurasian Bus Captains. Proficiency in Mandarin/English is essential.

Extensive training in operational policies, procedures and service controls, as well as system usage, will be provided for successful candidates.

Special Benefits & Others:

Successful candidate will entitle Retention bonus of $3000 & monthly controller allowances of $600*

*Terms & conditions apply

We regret that only shortlisted applicants will be notified.

By submitting this application for this position, you acknowledge that you have read the Data Protection Policy for Job Applicants (the “Policy”) of SBS Transit Ltd and its subsidiaries, affiliates and related corporations (‘SBST”) and consent to:

a. The collection, use and disclosure of your personal data by SBST for the purposes of your application and potential employment with SBST and the purposes set out in the Policy: and

b. SBST’s retention of your personal data for 2 years for consideration of future job opportunities (where applicable) from the date of submission of application.