Service Controller

Go-Ahead Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading transportation company in Singapore is seeking an individual to manage the CFMS system and oversee bus performance. Responsibilities include direct supervision of bus services, ensuring compliance with performance standards, and assisting Bus Captains during emergencies. Candidates should possess at least a GCE O’ Levels, Diploma or Degree, and have excellent communication skills. Shift work is required.

Qualifications

• Candidate must possess at least a GCE O’ Levels, Diploma or Degree in any field.
• Prior working experience would be advantageous.
• Able to perform shift work.

Responsibilities

• Manage the CFMS system and all road performance issues.
• Direct supervision to ensure that regular and reliable bus services are operated.
• Ensure necessary actions taken to recover lost mileages.

Skills

Excellent IT skills

Communication skills

Ability to make responsible decisions

Ability to work in a fast-paced environment

Education

GCE O’ Levels, Diploma or Degree in any field

Job description

Job Responsibilities

• Manage the CFMS system and all road performance issues.

• Communicate effectively to all Bus Captains and maintain an organized and professional approach at all times.

• Ensure assigned services achieved the respective BSRF Standards namely EWT, FLBP and OTA.

• Direct supervision to ensure that regular and reliable bus services are operated, with no bunching and excessive early arrivals.

• Supervising Bus Captains to ensure operation of buses according to schedules and submitting disciplinary reports when necessary.

• Ensure necessary actions taken to recover lost mileages.

• Assist Bus Captains in handling emergency situations on the road in real time.

• Ensure that there is a clear and concise record of all decisions and events that take place on the allocated routes for the shift.

• To render support on adhoc unplanned bus bridging as per SOP.

• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirements

• Candidate must possess at least a GCE O’ Levels, Diploma or Degree in any field.

• Prior working experience would be advantageous.

• Able to perform shift work.

• Excellent IT and communication skills.

• Ability to work in a fast-paced environment would be beneficial.

• Ability to make responsible decision on unpredictable situations effectively.

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.