Service Center Associate (East, Insurance, Office hours)

RecruitFirst; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A recruitment agency in Singapore is hiring a Service Center Associate for a 6-month contract. The role involves managing customer queries in insurance, ensuring excellent service, and following up on issues. Candidates should possess relevant education and experience in customer service, preferably in the banking or insurance sector. Fresh graduates are also encouraged to apply.

Qualifications

• 1-2 years of customer service experience, preferably in insurance/banking.
• Fresh Diploma & Degree holders are welcome to apply.
• Professional insurance certifications advantageous.

Responsibilities

• Manage walk-in queries and requests.
• Follow up on unresolved issues promptly.
• Provide excellent customer service experience.

Skills

Customer service

Problem-solving

Risk management

Education

GCE ‘A’/ Diploma/ Degree

Job description

Service Center Associate (East, Insurance, Office hours)

RecruitFirst is hiring! You will be outsourced to:

Location: East

Duration: 6 months contract

Working Hours: Mon - Fri, 9am – 6pm

Salary: Up to $3800 per month

Job Description:

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time;
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices; and
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
• May be rotated amongst the different Service Centres;
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required

Requirements:

• GCE ‘A’/ Diploma/ Degree holder from recognized institution; Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.
• Fresh Diploma & Degree holders are welcome to apply.
• Applicant along with 1 to 2 years of customer service experience, preferably from insurance/banking industries will be highly considered.
• Applicant must be comfortable to work in Frontline Environment.