Service Captain | Supervisor (IMMEDIATE VACANCIES)

Brotzeit Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant chain in Singapore is seeking an entry-level Customer Service Associate. The role involves welcoming guests, ensuring a pleasant dining experience, and maintaining service standards. Candidates should have 1-2 years of experience in customer service and a good command of English. The position offers a 5-day work week, benefits including a sign-up bonus, and opportunities for career progression.

Benefits

AWS & sign-up bonus of $700

5-day work week, 44 hours

Staff discount up to 25%

Birthday gift

Outpatient medical consultation

Qualifications

• At least 1-2 years of experience in customer service.
• Possess good command of English.
• Friendly, cheerful and able to work under pressure.

Responsibilities

• Welcome guests in a warm and friendly manner.
• Ensure guests’ dining experience exceeds expectations.
• Maintain high customer service standards.

Skills

Customer service

Team player

Communication skills

Integrity

Initiative

Education

GCE 'N'/'O' level

Customer service certificate

Job description

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This role is a rank-and-file position, to provide excellent Customer Service standards to guests at Brotzeit Restaurant establishments and ensure that guests’ dining experience exceed expectations.

Responsibilities

• Welcome guests in a warm and friendly manner.
• Provide excellent customer satisfaction by exceeding guest expectations.
• Provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.
• Perform quality checks to ensure guests are enjoying their meals and take appropriate action to correct any problems.
• Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.
• Perform day-to-day pre-opening and closing activities as per SOPs.
• Adhere to service SOPs.
• Assist Restaurant Manager, Assistant Restaurant Managers and Floor Managers with operational effectiveness and efficiency of the restaurant.
• Supervise and motivate staff.
• Ensure staff displays excellent customer satisfaction and standards are delivered and maintained.
• Assist the team in recognizing the importance of KPIs in the success of the restaurant.
• Ensure that food hygiene and safety standards are maintained and complied with.
• Perform general housekeeping and equipment maintenance duties.
• Report on time, in proper uniform and grooming standard.
• Work together with other team members to provide good quality service.
• Execute any other duties as assigned.

Job Requirements

• At least 1-2 years of experience in customer service.
• Possess good command of English.
• Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields.
• Friendly, cheerful and able to work under pressure and in a high-volume environment.
• Great team player and customer service oriented.
• Possess strong initiative and integrity.

Benefits

• AWS & sign-up bonus of $700
• 5-day work week, 44 hours
• Work-life balance (flexi timings - 20hrs or 30hrs/wk)
• Staff discount up to 25% and staff meal provision
• Outpatient medical consultation benefit
• Clear and rapid career progression
• Supportive leaders, managers and great colleagues
• Birthday gift
• Sponsored BFHC (Basic food hygiene certificate)

We regret that only shortlisted candidates will be notified.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Restaurants

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