Service and Support Engineer

Refeyn; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global technology company in Singapore is seeking a Service & Support Engineer. The role involves installation, maintenance, and support of scientific instruments. Ideal candidates should have a BSc or Masters in Engineering/Physics and experience in using sensitive equipment. This position offers opportunities for training and development in a supportive environment.

Benefits

Competitive salaries and benefits

Ongoing training and development

Qualifications

• Experience troubleshooting complex scientific equipment.
• Working in a laboratory requiring personal protective equipment (PPE).

Responsibilities

• Perform annual preventative maintenance visits on installed instruments.
• Provide remote support to customers, sales and applications team.
• Install instruments and conduct user training.

Skills

Use of sensitive scientific equipment

Customer facing interaction

Education

BSc or Masters Degree in Engineering/Physics

Job description

Refeyn is the world's pioneer in mass photometry – a ground-breaking technology that weighs individual molecules and particles with light. It transforms our ability to characterise the composition, structure and dynamics of biomolecules and biomolecular complexes, nanostructures, and viral capsids. Since being spun out of the University of Oxford in 2018, Refeyn has been developing mass photometry instruments and delivering them to customers around the world – at leading academic institutions and in biopharma. We are continuously pushing the boundaries of what mass photometry can achieve. With headquarters in Oxford, UK as well as offices in the US, we are a growing, global company with a team of over 170 employees (and growing). In addition to achieving market success, Refeyn has attracted a high level of investment – we raised $70m in our Series B funding round in March 2022. At Refeyn, we are fiercely proud of our talented workforce, whose creativity, tenacity and skills have enabled us to evolve into a successful, well-funded and rapidly growing company in just a few years. To achieve our ambitions – to transform analytical workflows in the life sciences, biopharma and beyond with mass photometry – we are continuing to expand our workforce. We strive to be an outstanding place to work – by maintaining a positive and inclusive culture, offering competitive salaries and benefits, encouraging ongoing training and development, plus, of course, plenty of other perks.

Refeyn is proud to use anonymised hiring practices. Identifying information such as a candidate's name, email address, date of birth and photo will not be visible to the hiring manager when they review CVs.

Role

The Service & Support Engineer will perform installation, preventative maintenance and service on Refeyn instruments both in house and on customer sites and to assist with installations where necessary.

Responsibilities

• Perform annual preventative maintenance visits on installed instruments
• Repair instruments both on customer sites and in house within the required time frame
• Provide remote support to customers, sales and applications team in case of immediate service issues
• Install instruments and AutoMP retrofits where required
• Coordinate and conduct basic user training
• Contribute to ongoing efforts to improve service and training documentation/procedures
• Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability
• Contribute to service data collection
• Assist with service stock management
• Take responsibility for data and record keeping for installed instruments
• Work with Manufacturing team to ensure instruments are delivered to the customer on time, as required
• Assist Manufacturing on occasion

Qualifications

• BSc or Masters Degree in Engineering/Physics
• Use of sensitive scientific equipment 3 years
• Customer facing interaction 1 year

Knowledge and Experience

Required:

• Working in a laboratory requiring personal protective equipment (PPE) and the handling of sensitive scientific equipment
• Experience troubleshooting complex scientific equipment
• Experience with electronic assemblies and/or optical systems

Desirable:

• Experience working with scientific instrumentation software troubleshooting
• Experience with liquid handling robots
• Experimental experience with proteins, DNA or other biomolecules

Location

• Singapore

Start date

We are looking to hire this person on or after January 1, 2026.

Additional Requirements

• Right to work in relevant country required as standard for all roles
• Passport holder and ability to travel Yes/No
• Car/drivers licence with relevant insurance Yes/No
• Travel: Some/Moderate/Extensive

We are happy to provide information about our benefits in Singapore.

Refeyn is committed to being an equal opportunities employer. We are working hard to create a safe and empowering environment for all, and firmly believe that there is great strength in building teams with different voices, experiences, perspectives and backgrounds. We welcome applicants from all sections of society to join us on our mission to transform analytical workflows using the power of light.