Service and Software Solutions Manager

Huawei Technologies; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Singapore is looking for a professional focused on software solutions expansion and service marketing. You will be responsible for achieving sales targets, identifying customer needs, and supporting major projects. The ideal candidate has a Bachelor's degree and experience in product pre-sales and after-sales within the ICT industry, along with proficiency in Mandarin for communication with stakeholders in China.

Qualifications

• Experience in the ICT industry is preferred.
• Familiar with services and software solutions focused on digital transformation.

Responsibilities

• Achieve sales targets for professional services.
• Identify customer business pain points and opportunities.
• Establish regular dialogue with high-value customers.
• Support major service expansion projects.
• Conduct competitive research for pricing strategies.
• Enhance the professional service brand.
• Organize key customer service activities annually.

Skills

Product pre-sales

After-sales experience

Research and development

Project Operation Capability

Communication Ability

Proficiency in Mandarin

Education

Bachelor's degree or above

Job description

Responsibilities

• Primarily focused on software solutions expansion and service and software marketing
• 1. Sales Targets: Responsible for achieving the order and market targets for professional services within the assigned customer group. Responsible for market analysis, capturing market opportunities, market planning, and formulating sales targets and strategies for the professional services market of the assigned customer group.
• 2. Customer Needs Identification: Identify customer business pain points and uncover opportunities for professional services by interpreting the customer's operational processes and business objectives, analyzing customer investments, conducting key customer visits, and analyzing the customer's current network. For service product requirements, develop them locally or report them to the headquarters' requirement management team.
• 3. Opportunity Guidance: Establish a regular dialogue mechanism with CXOs and key technical personnel (operations and maintenance) of high-value customers. Use methods such as consultative marketing to guide and nurture professional service sales opportunities.
• 4. Support for Major Projects and Customization of Solutions: Responsible for supporting major service expansion projects within the assigned customer group. Customize or integrate service solutions across different business units based on customer needs or tender requirements, and complete solution expansion activities. Responsible for the successful sales and deliverability of the opportunities.
• 5. Competitive Research: Formulate competitive strategies and establish a benchmark for commercial pricing by studying the service strategies and service products of competitors within the assigned customer group. Responsible for the competitiveness of the solutions, commercial competitiveness, and profitability.
• 6. Improvement of Solution Capabilities: Responsible for organizing and building the service solution team within the assigned customer group, replicating expert teams, and enhancing the professional skills of team members.
• 7. Enhancement of Service Brand: Responsible for enhancing the professional service brand within the assigned customer group and for planning and organizing brand-related activities for the customer group.
• 8. SSSPR: Establish a regular communication mechanism between the operator and Huawei management to listen to customer feedback and report on service performance. Identify and address weaknesses in the service business through timely improvements to enhance the overall customer relationship at the service level.
• 9. Annual Key Customer Service Activities: For existing high-value customer groups with significant sales contributions and existing customer base, organize various key service activities annually, targeting the technical and operations and maintenance (O&M) managers of the customers. These activities include, but are not limited to, service annual meetings, service module presentations at high-level summits, service brand summits, or workshops, to enhance the relationship with the organization's customers.

Requirements

• Educational background requirement: Bachelor\'s degree or above
• Skills Requirements: Possess experience in product pre-sales, after-sales, or research and development, with experience in the ICT industry.
• Proficiency in Mandarin is essential to ensure effective communication with the Chinese-speaking stakeholders, including head office, business counterparts, and customers based in China.
• Knowledge requirements:
• 1. Project Operation Capability Familiar with all process groups and knowledge areas of project operations, able to flexibly apply project operation knowledge in projects, and effectively manage sales projects.
  2. Skill Reserve Familiar with services and software solutions, with a focus on software solutions (CBS, AICC, etc.); familiar with the logic and solutions of digital transformation services and software, capable of customizing client interface solutions; aware of our company's service and software integration with AI, including version launch plans and external communications; possesses strategic customer insights and analytical experience.
  3. Internal and External Communication Ability Externally, able to communicate with corporate clients and network clients to reach consensus on key issues; internally, able to drive decision-making and problem-solving among key project stakeholders.