Service Analyst

Citi; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading financial institution in Singapore is seeking a compliance officer to assist with the administration of compliance procedures and control systems. The ideal candidate will have a minimum diploma, previous experience, and proven knowledge of relevant laws. Responsibilities include ensuring accuracy in compliance advice, supporting sales processes, and assessing business risks. This full-time role offers an opportunity to work in a dynamic environment.

Qualifications

• Previous relevant experience preferred.
• Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force.

Responsibilities

• Assist with the administration of compliance procedures and control systems for the business review department.
• Ensure accuracy of research and compliance advice provided to the sales force team.
• Support sales force and management by implementing recommendations concerning changes and enhancements.

Skills

Effective verbal and written communication

Influencing and relationship management skills

Proven ability to creatively solve problems

Education

Min Diploma holder

Job description

Responsibilities

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
• Ensure accuracy of research and compliance advice provided to members of sales force team
• Develop information regarding required changes in reports and procedures
• Support processes that are under the team's prospect pipeline and conversion activities
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Min Diploma holder
• Previous relevant experience preferred
• Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force
• Effective verbal and written communication
• Influencing and relationship management skills
• Proven ability to creatively solve problems

Customer Service

Service

Full time

Please see the requirements listed above.

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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