Service Advisor (Kaki Bukit / Automotive)

VAULT PERSONNEL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive service provider in Singapore is seeking a qualified individual to manage customer communications and address technical issues. Key responsibilities include resolving customer concerns, handling insurance claims, and coordinating vehicle services. Ideal candidates will have strong automotive knowledge, experience with dealer management systems, and excellent communication skills. A valid driving license is also required.

Qualifications

• Understand methods and components of car repair and maintenance.
• Proficient in car insurance and loss assessment.
• Valid driving license required.

Responsibilities

• Receive customers and address concerns at a high level.
• Report technical issues to supervisors.
• Communicate estimated service completion times.
• Collect documents and settle insurance claims.
• Coordinate vehicle delivery and pickup.

Skills

Customer communication

Technical issue resolution

Document assessment

Loss assessment

Insurance claims handling

Vehicle-related coordination

Education

Relevant automotive training

Tools

Dealer management systems

Office software

Job description

Job description

• Receive customers and address any customer concerns at a high level.
• Determine whether technical issues can be resolved over the phone and promptly report the issues to the workshop supervisor and service center manager.
• Communicate with customers about the estimated service completion time, maintain regular updates of information, follow up on each owner's issues, and keep them informed of the vehicle's repair status at all times.
• Provide advice on accident repair losses reported by customers and guide them in reporting.
• Responsible for collecting documents, assessing losses, and settling claims in insurance claims cases, and ensuring that insurance claims are paid within the prescribed accounting period.
• Merimen online e-claims submission, monitoring and follow up.
• Accurately record problems and data in the system, convert customer concerns into comprehensive and detailed technical personnel repair orders, and pay attention to the accuracy of details.
• Operate the processing process in the system, maintain and record daily work.
• Assign repair orders, check in and out substitute vehicles.
• Before delivery, coordinate vehicle related issues, delivery or self-pickup times to ensure all details are accurate.
• Follow up on customer service results to ensure customer satisfaction.
• During the work process, it is necessary to strictly abide by safety production regulations and operating procedures, obey management, correctly wear and use labor protection equipment, and prevent safety production accidents.
• Carefully participate in safety production education and training and master the necessary safety production knowledge.
• Immediately report any potential accidents or other unsafe factors to management personnel.
• Other tasks as assigned by management.

Job requirements

• Understand the methods, techniques, components, tools, and materials for repairing and maintaining cars.
• Proficient in mastering car insurance knowledge and practical skills in loss assessment and compensation.
• Experience in dealer management systems and Office usage.
• Hold a valid driving license.
• Experience in automotive after-sales service is an added advantage.