Service Advisor cum Planner

MEGAFAB ENGINEERING PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading engineering firm in Singapore seeks a proactive Service Advisor cum Planner to manage service bookings, coordinate with internal teams, and provide excellent customer service. The ideal candidate possesses strong communication skills, attention to detail, and can multitask effectively in a fast-paced environment. This role includes responsibilities in after-sales and administrative tasks.

Qualifications

• Minimum 1-2 years of experience in customer service industry is advantageous.
• Good verbal, interpersonal, and written communication skills.
• Customer-focused with a positive attitude and problem-solving mindset.

Responsibilities

• Serve as the first point of contact for customers.
• Handle workshop job bookings and scheduling.
• Coordinate workflow between customers and technicians.
• Manage after-sales service process and prepare job documentation.
• Ensure customer inquiries are properly addressed.

Skills

Communication skills

Attention to detail

Multitasking

Customer service

Education

GCE ‘O’ levels or above

Tools

MS Office

Invoicing systems

Workshop management software

Job description

Job Summary

We are looking for a proactive and customer-oriented Service Advisor cum Planner to be the first point of contact for our clients. This role involves managing service bookings, coordinating with internal teams, handling customer inquiries and payments, and supporting after-sales and administrative tasks. The ideal candidate should possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Job Responsibilities

• Serve as the first point of contact for customers (walk-ins, phone, or online inquiries), ensuring clear and efficient communication.
• Handle workshop job bookings, scheduling, and appointment confirmations.
• Explain workshop services, repair status, and quotations to customers.
• Coordinate workflow between customers, technicians, and the parts team to ensure smooth service operations.
• Schedule and document LM/LG inspections; send certificates via WhatsApp.
• Liaise with technicians to provide timely and accurate vehicle status updates to customers.
• Ensure customer enquiries are properly addressed; manage feedback and complaints, and escalate issues when necessary.
• Manage and support the after-sales service process, including preparing job sheets, quotations and invoices (for COD customers), documenting vehicle service reports and photos, and ensuring accurate filing and system records.
• Coordinate and handle NEA inspections, manage photos, documentation, and signatures for certification. Submit finalized reports to management and maintain electronic records.
• Handle customer payments via NETS or cash, follow up on outstanding payments, and update Finance for record-keeping.
• Print monthly operation reports (attendance, breakdowns, service).
• Military vehicle management – Prepare handover, acceptance, and delivery documents. Coordinate inspection and towing. File reports in designated folders and ensure proper documentation.
• Manage all courier services, internal and external mail, and parcels; maintain front desk cleanliness and ensure pantry supplies are replenished and ordered.
• Submit daily attendance and OT records via WhatsApp (Mon–Sun) for office and operations staff.
• Remain calm and professional when handling difficult situations.
• Support any ad‑hoc duties as assigned by the manager.

Job Requirement

• Minimum GCE ‘O’ levels and above. Prior 1‑2 years of working experience in customer service industry would be advantageous.
• Good verbal communication, interpersonal and written skills; with pleasant and positive attitude.
• Proficient in MS Office, invoicing systems, or workshop management software.
• Customer‑focused with a positive attitude and problem‑solving mindset.