Service Advisor (Automotive, Kaki Bukit)

Vault Personnel Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading body and paint workshop in Singapore seeks a dedicated automotive technician to manage customer interactions and assist with repair processes. The ideal candidate will have at least 2 years of experience and a Higher Nitec qualification. Responsibilities include addressing customer concerns, managing repair timelines, and handling e-claims submissions. This role offers a dynamic work environment within a forward-thinking team, committed to quality and safety.

Qualifications

• Minimum Higher Nitec with 2 years of relevant experience.
• Understanding of automotive repair methods, components, tools, and materials.
• Proficient in insurance knowledge and loss assessment.

Responsibilities

• Receive customers via phone and in-person, addressing concerns.
• Communicate estimated repair timelines to customers.
• Manage online e-claims submissions and monitor systems.

Skills

Customer service

Insurance knowledge

Automotive repair methods

Detail-oriented

Education

Higher Nitec

Tools

Dealer management systems

MS Office

Job description

Join a leading body and paint workshop officially approved by a major EV brand. Our technicians combine years of hands‑on experience with advanced repair technology to deliver high‑quality workmanship. We take pride in precision, innovation, and continuous improvement. If you’re passionate about automotive excellence and want to grow with a professional and forward‑thinking team, we’d love to meet you. Reports to Store Manager.

Job Description

• Receive customers via phone and walk‑in and professionally address concerns
• Identify issues that can be resolved remotely and promptly report to workshop supervisor and service center manager.
• Communicate estimated repair timelines and maintain regular updates to customers.
• Provide guidance on accident loss reporting and repair advice.
• Handle document collection, loss assessment, claims settlement, and ensure timely insurance payouts.
• Manage online e‑claims submissions and monitoring Merimen system
• Accurately record issues and convert customer concerns into detailed repair orders.
• Operate the system process and maintain daily work records.
• Assign repair orders and manage substitute vehicle check–in/out.
• Coordinate all details before vehicle delivery.
• Follow up on customer satisfaction and after‑service results.
• Strictly comply with safety guidelines and use PPE correctly.
• Participate in safety training and improve safety awareness.
• Report potential hazards or unsafe incidents immediately.
• Perform other ad‑hoc tasks as assigned.

Job Requirements

• Min Higher Nitec with 2 years' experience
• Understanding of automotive repair methods, components, tools, and materials.
• Proficient in insurance knowledge and loss assessment.
• Experience with dealer management systems and MS Office.
• Possess valid driving license
• Experience in automotive after‑sales is an advantage.

5.5 days work week.
Working Hours: 8.30am to 6pm