Service Advisor (Automotive)

Pan Pacific Van & Truck Leasing Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive service provider in Singapore is seeking a proactive Service Advisor to join their team. The ideal candidate will ensure a seamless service experience for customers from vehicle drop-off to handover. Responsibilities include understanding customer concerns, liaising with technicians, and managing job progress. Candidates should have automotive engineering qualifications and 1-2 years of relevant experience. Attractive incentives and opportunities for career development are offered.

Benefits

Attractive staff incentives

Opportunities for career development

Supportive team environment

Qualifications

• 1–2 years experience as a service advisor or in automotive customer service.
• Well-organized with good time-management skills.
• Valid Singapore Class 3 driving licence required.

Responsibilities

• Liaise with workshop technicians for technical reviews and inspections.
• Provide cost estimates, obtain approvals, and manage job authorization.
• Ensure customer satisfaction throughout the service process.

Skills

Customer service orientation

Communication skills

Multitasking

Knowledge of vehicle systems

Education

Nitec in Automotive Engineering

GCE 'O'/'N'/'A' Levels or Diploma

Tools

Microsoft Office

Workshop management systems

Job description

Pan Pacific Van & Truck Leasing Pte Ltd – Pasir Ris

We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between customers and workshop technicians, ensuring a seamless service experience from vehicle drop‑off to handover.

Key Responsibilities

• Receive and review customer service files from the front desk


• Conduct detailed consultations with customers to understand their concerns


• Analyse problems (wear and tear vs premature malfunction)


• Liaise with workshop technicians for technical reviews and inspections


• Determine if repairs are chargeable or complimentary (warranty or goodwill)


• Explain technical issues and proposed solutions clearly to customers


• Provide cost estimates, obtain approvals, and manage job authorization


• Track and update customers on job progress and completion times


• Prepare job cards, service reports, and final documentation


• Ensure customer satisfaction throughout the service process

Requirements

• Nitec in Automotive Engineering or equivalent qualification


• GCE ‘O’/‘N’/‘A’ Levels or Diploma holders welcome


• Minimum 1–2 years’ experience as a service advisor or in automotive customer service


• Good knowledge of vehicle systems and repair processes


• Strong interpersonal and communication skills


• Well‑organized with good multitasking and time‑management skills


• Proficient in Microsoft Office and workshop management systems


• Valid Singapore Class 3 driving licence


• Singaporean only due to quota

Working Hours

Monday to Friday: 9:00 AM – 6:00 PM

Saturday: 9:00 AM – 3:00 PM

Daily staff pickup: 11‑seater transport from Pasir Ris MRT

Opportunities for career development and on‑the‑job training

Supportive team and positive work environment

Attractive staff incentives and potential bonuses