Service Account Manager — Client Growth & Delivery

HR Focus; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a proactive Service Account Manager to manage key client accounts and ensure excellent service delivery. The ideal candidate will possess strong relationship management skills and have a diploma or bachelor’s degree in a related field, along with 3–5 years of relevant experience. This role is full-time and offers opportunities for upselling and client satisfaction.

Qualifications

• 3–5 years in account management or customer service experience.
• Proactive, analytical mindset to handle complex client issues.

Responsibilities

• Serve as the main client contact and build strong relationships.
• Ensure timely service delivery that meets agreed standards.
• Track service performance and quickly resolve client issues.
• Identify upselling or cross-selling opportunities.
• Prepare client reports and maintain accurate records.

Skills

Relationship management

Communication

Negotiation

Analytical skills

Problem-solving

Education

Diploma or Bachelor’s in Business, Marketing, or related field

Job description

A recruitment agency in Singapore is looking for a proactive Service Account Manager to manage key client accounts and ensure excellent service delivery. The ideal candidate will possess strong relationship management skills and have a diploma or bachelor’s degree in a related field, along with 3–5 years of relevant experience. This role is full-time and offers opportunities for upselling and client satisfaction.