Service Account Manager

HR Focus; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is looking for a proactive Service Account Manager to manage key client accounts and ensure excellent service delivery. The ideal candidate will possess strong relationship management skills and have a diploma or bachelor’s degree in a related field, along with 3–5 years of relevant experience. This role is full-time and offers opportunities for upselling and client satisfaction.

Qualifications

• 3–5 years in account management or customer service experience.
• Proactive, analytical mindset to handle complex client issues.

Responsibilities

• Serve as the main client contact and build strong relationships.
• Ensure timely service delivery that meets agreed standards.
• Track service performance and quickly resolve client issues.
• Identify upselling or cross-selling opportunities.
• Prepare client reports and maintain accurate records.

Skills

Relationship management

Communication

Negotiation

Analytical skills

Problem-solving

Education

Diploma or Bachelor’s in Business, Marketing, or related field

Job description

Location: Office-based (Yishun) with off-site work
Job Type: Full-Time (Mon-Fri, 8.30am – 5.30pm)
Salary Range: S$3,500 – S$4,000

About the Role:

We are looking for a proactive Service Account Manager to manage key client accounts, ensure top-notch service delivery, and build lasting relationships. You will act as the main point of contact for clients, coordinate with internal teams, and identify opportunities for growth.

What You’ll Do:

• Serve as the main client contact and build strong relationships.
• Ensure services are delivered on time, within budget, and meet agreed standards.
• Track service performance and resolve client issues quickly.
• Identify upselling or cross-selling opportunities.
• Prepare client reports and maintain accurate records.

What We’re Looking For:

• Diploma or Bachelor’s in Business, Marketing, or related field.
• 3–5 years in account management or customer service, preferably in technical/engineering sectors.
• Strong relationship management, communication, and negotiation skills.
• Understanding of service management and ability to discuss technical solutions.
• Proactive, analytical, and able to handle complex client issues professionally.

Be part of a team where your client management skills directly contribute to business growth and client satisfaction.