Senior Trace & Customer Experience Lead

DHL EXPRESS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading logistics provider in Singapore is seeking a skilled Customer Care Supervisor. You will provide quality track and trace services to ensure customer satisfaction and manage daily supervisory activities. The ideal candidate must possess a diploma and have at least 3 years of experience in customer service within a contact centre. Successful applicants will demonstrate excellent communication, problem-solving skills, and an ability to enhance customer interaction. This role offers a dynamic work environment dedicated to achieving service excellence.

Qualifications

• Minimum 3 years of Customer Service experience in a Contact Centre environment.
• Excellent customer-facing and interaction skills.
• Ability to handle complaints and resolve issues effectively.

Responsibilities

• Provide quality track and trace services to customers.
• Assist in supervisory activities and support peers.
• Liaise with other departments for service recovery.
• Highlight service improvement issues and suggest solutions.

Skills

Customer service excellence

Problem-solving skills

Attention to detail

Strong communication skills

Education

Diploma or equivalent

Job description

A leading logistics provider in Singapore is seeking a skilled Customer Care Supervisor. You will provide quality track and trace services to ensure customer satisfaction and manage daily supervisory activities. The ideal candidate must possess a diploma and have at least 3 years of experience in customer service within a contact centre. Successful applicants will demonstrate excellent communication, problem-solving skills, and an ability to enhance customer interaction. This role offers a dynamic work environment dedicated to achieving service excellence.