Senior Tenant Experience & Operations Lead

JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A property management firm in Singapore seeks an individual to ensure tenant satisfaction and retention. Responsibilities include organizing events, addressing tenant queries and complaints, and collaborating with operations for service requests. Strong problem-solving and communication skills are essential. The role is central to fostering a harmonious community within the property while maintaining accurate reporting and budgeting.

Qualifications

• Experience in tenant communication and relationship management.
• Ability to resolve disputes and complaints efficiently.
• Strong organizational skills for managing events and reporting.

Responsibilities

• Ensure tenant satisfaction and retention through effective communication.
• Organize meetings, social events, and maintain regular contact with tenants.
• Collaborate with operations to address maintenance and service requests.

Skills

Tenant communication

Problem solving

Customer service

Market research

Job description

A property management firm in Singapore seeks an individual to ensure tenant satisfaction and retention. Responsibilities include organizing events, addressing tenant queries and complaints, and collaborating with operations for service requests. Strong problem-solving and communication skills are essential. The role is central to fostering a harmonious community within the property while maintaining accurate reporting and budgeting.