Senior Telesales Executive

GoGoVan; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

GoGoVan is seeking a dynamic Senior Telesales Executive in Singapore to drive growth through strategic customer acquisition, relationship retention and product promotion. You will lead outbound and inbound calls, follow up marketing leads, and work toward quarterly targets with a data-driven approach.

You will also contribute to team training, develop sales toolkits, manage CRM data accuracy, and generate weekly performance dashboards while ensuring compliance with PDPA and DNC regulations.

Responsibilities

• Lead outbound and inbound calls, follow up marketing leads, and drive campaigns to hit quarterly targets.
• Create structured sales toolkits and scripts to improve win rates and objection handling.
• Manage CRM data, monitor metrics (dial time, conversion rates, service quality) and generate dashboards.
• Ensure all calling strategies comply with PDPA and DNC Registry and support operational projects as needed.

Job description

We are looking for a dynamic and enthusiastic Senior Telesales Executive to join our team!If you have a passion for telesales, possesed strong communication skills, and a drive to meet targets, this role is perfect for you.

As an experienced telesales specialist, you will drive business growth through strategic customer acquisition, relationship retention and product promotion.

What you will deliver

Sales & Lead Engagement

• Promote fuel solutions to corporate fleets and individual customers to achieve corporate targets.
• Execute targeted campaigns to follow up on marketing leads, pitch upgrades, and win back dormant accounts.
• Conduct cold and warm calls while managing inbound customer inquiries professionally.

Team Training & Enablement

• Create structured sales toolkits, including cold-calling scripts, value propositions, and objection-handling guides.
• Conduct regular role-plays and side-by-side call monitoring to build team confidence and communication skills.

Operations & CRM Management

• Manage day-to-day use of the CRM, Call Log System, and WhatsApp, ensuring 100% accurate data logging.
• Define, monitor, and enforce team metrics (dials, talk time, conversion rates, and service quality).

Compliance & Reporting

• Ensure all calling strategies strictly comply with Singapore’s PDPA and DNC Registry.
• Generate comprehensive weekly and monthly performance dashboards for management review.
• Support special operational projects as assigned.