Senior Technical Writer

Cultivar Staffing & Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading robotics company in Singapore is seeking a Technical Documentation Writer. This role involves creating documentation for service manuals, troubleshooting guides, and software release notes, ensuring clarity and consistency. The ideal candidate has 5-8 years of experience in technical writing, preferably in robotics or consumer electronics, and possesses strong editing and problem-solving skills. Join us to help revolutionize the commercial cleaning industry.

Qualifications

• 5 to 8 years of experience as a Technical Writer, ideally in robotics or consumer electronics.
• Proven experience with service manuals and software documentation.
• Ability to understand complex product functionalities.

Responsibilities

• Establish documentation standards and style guides for consistency.
• Develop and maintain detailed service manuals for cleaning robots.
• Create troubleshooting guides for diagnosing common issues.
• Write and distribute software release notes for customers.
• Develop upgrade documentation with step-by-step instructions.

Skills

Technical writing

Editing

Problem-solving

Attention to detail

Education

Bachelor's degree in Technical Writing, Communications, Engineering

Job description

Overview

Join our award-winning robotics company and be a part of the team that is revolutionizing the commercial cleaning industry. We are seeking a talented Technical Documentation Writer to help us create documentation that showcases the amazing work we do.

Key Responsibilities

• Establish and enforce documentation standards, style guides, and best practices to ensure consistency and clarity.
• Service Manuals:
  • Develop and maintain detailed service manuals for new and existing cleaning robot products.
  • Ensure manuals are tailored for both on-ground technicians and end customers, providing clear instructions for installation, operation, maintenance, and repair.
  • Collaborate with engineering and product teams to gather technical details and validate accuracy.
• Troubleshooting Documents:
  • Create troubleshooting guides to help technicians and customers diagnose and resolve common issues with cleaning robots.
  • Organize and present troubleshooting steps in a logical and user-friendly manner.
  • Continuously update documents based on feedback and product updates.
• Software Release Notes:
  • Write and distribute software release notes to inform customers of new features, bug fixes, and improvements.
  • Ensure release notes are clear, concise, and aligned with the software development teams updates.
  • Coordinate with the marketing and customer support teams to ensure timely delivery of release notes.
• Product Upgrade Documentation:
  • Develop documentation to support product upgrades, including step-by-step instructions for dealers and customers.
  • Work closely with the product management and engineering teams to understand upgrade processes and communicate them effectively.
  • Ensure all upgrade documentation is accurate, up-to-date, and accessible to relevant stakeholders.
• Collaboration and Continuous Improvement:
  • Partner with cross-functional teams, including engineering, product management, customer support, and marketing, to gather information and ensure documentation meets user needs.
  • Review and update existing documentation to reflect product changes, improvements, and customer feedback.
  • Stay updated on industry trends and best practices in technical writing to enhance the quality of documentation.

Qualifications

• Bachelors degree in Technical Writing, Communications, Engineering, or a related field.
• 5 to 8 years of experience as a Technical Writer, preferably in the robotics, consumer electronics, or product manufacturing industries.
• Proven experience writing service manuals, troubleshooting guides, and software documentation.
• Familiarity with robots or commercial cleaning products is a plus.
• Professional writing, editing, and proofreading skills with a keen eye for detail.
• Strong technical aptitude and ability to understand complex product functionalities.
• Ability to work independently and manage multiple projects simultaneously.
• Ability to manage multiple projects simultaneously in a fast-paced environment.

Interested candidates are invited to submit your resume in MS Word format, stating your past work experience, reasons for each leave, and past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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Cultivar Asia Pte Ltd
EA License Number: 19C9782
Personnel Number: R1326341 (Ng Zhenyu)

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