Senior Technical Support Engineer – Real-Time Event Platform

SOLACE SYSTEMS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology company in Singapore is seeking an experienced technical support specialist. The ideal candidate has over 10 years in tech, with specific expertise in Solace technology. Responsibilities include troubleshooting customer issues and collaborating with the development team. Excellent English communication skills and a commitment to customer service are essential. This role requires legal work eligibility in Singapore.

Qualifications

• Minimum 10 years of experience in a technical role.
• 8+ years of experience with Solace technology.
• Must be legally able to work in Singapore.

Responsibilities

• Troubleshooting and solving technical problems for customers.
• Taking ownership of issues and assisting customers with faults.
• Acting as an interface between customers and the development team.

Skills

Technical expertise in Solace technology

Programming experience in Java, C, or .NET

Excellent English communication skills

Commitment to quality and customer service

Ability to take initiative

Job description

A leading technology company in Singapore is seeking an experienced technical support specialist. The ideal candidate has over 10 years in tech, with specific expertise in Solace technology. Responsibilities include troubleshooting customer issues and collaborating with the development team. Excellent English communication skills and a commitment to customer service are essential. This role requires legal work eligibility in Singapore.